Write a review

Go to business site

Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (907 reviews)

View other Darlington Building Society products

4.83

Based on 907 reviews, last reviewed 1st Dec 2025

72% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Paula Marshall provided an excellent service, she re... Paula Marshall provided an excellent service, she responds to calls and messages promptly and couldn't be any more helpful Reviewed on: 1st December 2025

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025

Visit provider site Read all reviews See your review

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Mortgages reviews (907)

Review of the Darlington Building Society, Mortgages:

Good service and informative thank you for giving re...

Good service and informative thank you for giving reliable information and service Reviewed on: 16th April 2025

Efficient friendly & professional Staff.

Efficient friendly & professional Staff. Always ask if there is anything else they can help with. Reviewed on: 16th April 2025

My experience with Darlington was exceptional, espec...

My experience with Darlington was exceptional, especially during an incredibly challenging period in my life. The COVID-19 pandemic caused significant cash flow issues for me, which were further compounded by ill health. Despite these difficulties, Darlington provided unwavering support and understanding until I was able to reenter employment. Their customer service team was outstanding—compassionate, professional, and always willing to assist. I am truly grateful for their patience and dedication during such a tough time. Darlington went above and beyond to help, and I cannot recommend them highly enough. Thank you, Darlington (especially Brian), for your exceptional service and support when I needed it most. Reviewed on: 16th April 2025

Very informative and responds to our calls

Very informative and responds to our calls Reviewed on: 16th April 2025

Been with you for 10 yrs.

Been with you for 10 yrs. Excellent service Reviewed on: 16th April 2025

Great staff and good products

I have been with Darlington since buying my house four and a half years ago. The people I have dealt with have been friendly, efficient and have handled my initial mortgage, plus refinances very well. Reviewed on: 16th April 2025

Very difficult to get an update.

Very difficult to get an update. No App to track progress Reviewed on: 16th April 2025

Good experience Nice people.

Good experience Nice people. Very fast Reviewed on: 16th April 2025

We were recommended Darlington building society,

We were recommended Darlington building society, I can’t remember who. We were surprised that the whole procedure was manual but being older we was perfectly happy with the process, it was in-depth and thorough. We found the interest rate to be competitive. We would recommend to other people. Reviewed on: 16th April 2025

Rates are not that competitive.

Rates are not that competitive. I asked about reducing mortgage term but they wanted £70 to do this which I didn't think was fair value. Reviewed on: 16th April 2025

Simply fabulous!!!

I have had my mortgage with them for almost 5 years now. No issues at all. Excellent at helping - easy to contact, I am also able to regularly receive updates thru email and post. I never had any issue with and in fact I have recommended them to my family and friends. A fantastic company! Reviewed on: 16th April 2025

Do you have a different Darlington Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Molo Finance 4.86 from 41 reviews
Tracker Rate Mortgage
from TSB 1.50 from 2 reviews
Mortgages
from Nottingham Building Society 4.92 from 28 reviews

Want to see more from Darlington Building Society?

Savings
from Darlington Building Society 4.92 from 12127 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub