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Dudley Building Society: Savings reviews

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4.88
Based on 3,704 reviews, last reviewed 24th Nov 2025
44% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

In branch service review Great to have face to face service. Reviewed on: 24th November 2025
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Latest lowest rating:

1

Hands down the worst company (yes, not just banks) I... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application... Read more Reviewed on: 11th June 2025
Nick M's avatar
Nick M
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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Dudley Building Society Savings reviews (3704)

Review of the Dudley Building Society, Savings:

Over Bureaucratic Process to Change Mandate.

2
We opened a Charity/Church Savings account in April by completing a 5 page application form. I recently contacted you to add a further signatory to the mandate. I was sent a simple “Change of Operator” form which was completed, signed by all signatories, and returned accompanied by a copy of the meeting minutes approving the change. I was then told I now have to fill in the full application form (5 pages) again and have it authorised by all parties. All of the financial institutions we deal with, except yourselves, allow registered signatories to authorise changes to the mandate. Why is Dudley Building Society so different? Why was I not notified of the full requirement at the time I initiated the change? The role of charities and trustees becomes increasingly challenging, not helped by overly bureaucratic procedures like this. I would like an explanation of why you are so out of step with your competitors. Reviewed on: 14th August 2024
Treasurer Bournemouth Heart Clib's avatar
Treasurer Bournemouth Heart Clib

In branch service review

5
Great to have face to face service. Reviewed on: 24th November 2025

In branch service review

5
Tracey is always helpful and responsive. Reviewed on: 24th November 2025

Opened a regular saver via the post.

5
Opened a regular saver via the post. All very quick and efficient. Great service. Reviewed on: 24th November 2025
Rob B's avatar
Rob B

In branch service review

5
Every time I call into branch, all is good. Reviewed on: 21st November 2025

In branch service review

5
Staff always very pleasant, friendly and professional. Reviewed on: 21st November 2025

In branch service review

5
Excellent service, very friendly staff, passbook. Reviewed on: 21st November 2025

In branch service review

5
Very good service from the team. Good advice on how to service the account - all with a smile. Reviewed on: 21st November 2025

Setting up the account felt rather old-fashioned...

4
Setting up the account felt rather old-fashioned with having to get ID verified on paper and completing the application on paper and by post, however, it was all completed and correctly. It would be nice if they could print on the back of the first page of the letter with the second half to save a piece of paper, or perhaps condense the correspondence to the essentials. Reviewed on: 11th November 2025
Jayne's avatar
Jayne

In branch service review

5
Change my ISA over to new account. Reviewed on: 8th November 2025

In branch service review

5
Staff are always polite and friendly. Always informative on advice. Reviewed on: 8th November 2025

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