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Dudley Building Society: Savings reviews

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4.87
Based on 3,527 reviews, last reviewed 20th Jun 2025
42% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Great service Recently opened a couple of savings accounts at the Dudley branch. Found the staff were very friendly and helpful. It's a pleasure to still be able to... Read more Reviewed on: 20th June 2025
Rachel K's avatar
Rachel K

Latest lowest rating:

1

Hands down the worst company (yes, not just banks) I... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application... Read more Reviewed on: 11th June 2025
Nick M's avatar
Nick M
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About this product

Dudley Building Society Savings reviews (3527)

Review of the Dudley Building Society, Savings:

In branch service review

5
The staff are excellent, especially Jo. Reviewed on: 25th October 2024
Verified Member's avatar
Verified Member

Great service

5
Recently opened a couple of savings accounts at the Dudley branch. Found the staff were very friendly and helpful. It's a pleasure to still be able to go into a branch and speak to someone face to face. Reviewed on: 20th June 2025
Rachel K's avatar
Rachel K

Easy to deal with

5
I find DBS easy to deal with both online and in person. The only reason I would not recommend it to friends is that I never give financial advice to friends. Reviewed on: 18th June 2025
Dil P's avatar
Dil P

Establishes and trustworthy building society

5
Using the online service makes things easier, long standing society gives me confidence. An excellent building society. Reviewed on: 17th June 2025
Jonathan Robins's avatar
Jonathan Robins

Thankyou!

5
I would like to say a BIG thankyou to the lovely front desk staff who really went our of their way to help myself and my daughter with a transaction on the morning of Friday 13th June. Paulette and her lovely colleague (so sorry I didn't get her name), thankyou for all of your help, we really appreciated it so much! And always so friendly and welcoming, 5 stars! :) Reviewed on: 16th June 2025
Katie's avatar
Katie

Hands down the worst company (yes, not just banks) I...

1
Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application. Second house I’ve now lost due to their slow response and incompetence. Charging high fees and providing this level of service is practically fraud. Will be reporting to FCA. I’m thousands of pounds down and have nothing to show for it. Avoid at all costs. I’m Reviewed on: 11th June 2025
Nick M's avatar
Nick M

What an effort to open an account

1
Firstly which queue?? transactions or admin.I was told to go to transactions then given a form to complete myself .I completed the form on a corner table & returned to the counter to then be advised that they were unable to complete & that the book would be posted as they were so busy!My frustration was the fact that there was nobody else in the branch & whilst I was completing my form the staff had time to talk about their weekend antics .In the background I heard a gentleman talking about the fact there would be more complaints from customers about something.My husband had rushed from work so had made a special effort to go into the branch to sort this account that day so I wasn’t happy how we were treated.I did however insist that this be done there & then so the staff member in the admin section reluctantly agreed to complete it as the other member of staff now only did transactions. This used to be such a happy place to visit & customer service was always the best so I really don’t know what has happened!The Dudley always had such high standards.If this is the way forward then I feel sorry for people who struggle with form filling etc as the Dudley used to be the place where one could always rely on help & excellent customer service. Reviewed on: 30th May 2025
Karen C's avatar
Karen C

In branch service review

5
Good customer facing service. Friendly staff. Reviewed on: 28th May 2025

In branch service review

5
Branch service is second to none. Reviewed on: 28th May 2025

In branch service review

5
Prefer 2 counters to be the same level. Reviewed on: 28th May 2025

In branch service review

5
Friendly staff and very helpful. Reviewed on: 28th May 2025

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