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Dudley Building Society: Savings reviews

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4.87
Based on 3,524 reviews, last reviewed 16th Jun 2025
35% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
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Latest highest rating:

5

Thankyou! I would like to say a BIG thankyou to the lovely front desk staff who really went our of their way to help myself and my daughter with a transaction o... Read more Reviewed on: 16th June 2025
Katie's avatar
Katie

Latest lowest rating:

1

Hands down the worst company (yes, not just banks) I... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application... Read more Reviewed on: 11th June 2025
Nick M's avatar
Nick M
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About this product

Dudley Building Society Savings reviews (3524)

Review of the Dudley Building Society, Savings:

the Dudley review

5
All very good - customer service is great! Reviewed on: 11th January 2018
Perton Branch review's avatar
Perton Branch review

Thankyou!

5
I would like to say a BIG thankyou to the lovely front desk staff who really went our of their way to help myself and my daughter with a transaction on the morning of Friday 13th June. Paulette and her lovely colleague (so sorry I didn't get her name), thankyou for all of your help, we really appreciated it so much! And always so friendly and welcoming, 5 stars! :) Reviewed on: 16th June 2025
Katie's avatar
Katie

Hands down the worst company (yes, not just banks) I...

1
Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application. Second house I’ve now lost due to their slow response and incompetence. Charging high fees and providing this level of service is practically fraud. Will be reporting to FCA. I’m thousands of pounds down and have nothing to show for it. Avoid at all costs. I’m Reviewed on: 11th June 2025
Nick M's avatar
Nick M

What an effort to open an account

1
Firstly which queue?? transactions or admin.I was told to go to transactions then given a form to complete myself .I completed the form on a corner table & returned to the counter to then be advised that they were unable to complete & that the book would be posted as they were so busy!My frustration was the fact that there was nobody else in the branch & whilst I was completing my form the staff had time to talk about their weekend antics .In the background I heard a gentleman talking about the fact there would be more complaints from customers about something.My husband had rushed from work so had made a special effort to go into the branch to sort this account that day so I wasn’t happy how we were treated.I did however insist that this be done there & then so the staff member in the admin section reluctantly agreed to complete it as the other member of staff now only did transactions. This used to be such a happy place to visit & customer service was always the best so I really don’t know what has happened!The Dudley always had such high standards.If this is the way forward then I feel sorry for people who struggle with form filling etc as the Dudley used to be the place where one could always rely on help & excellent customer service. Reviewed on: 30th May 2025
Karen C's avatar
Karen C

In branch service review

5
Good customer facing service. Friendly staff. Reviewed on: 28th May 2025

In branch service review

5
Branch service is second to none. Reviewed on: 28th May 2025

In branch service review

5
Prefer 2 counters to be the same level. Reviewed on: 28th May 2025

In branch service review

5
Friendly staff and very helpful. Reviewed on: 28th May 2025

In branch service review

5
Convenient location, friendly staff. Community feel about the branch. Having a passbook. Reviewed on: 28th May 2025

In branch service review

5
Easy to make contact. Very patient and efficient also approachable. Reviewed on: 28th May 2025

In branch service review

5
Jo friendly and went that bit extra. Reviewed on: 28th May 2025

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