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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

Great account, online security and access and fantastic customer service

Great account with options to link to savings and mortgage accounts. Easy to use online and has great online security Reviewed on: 6th November 2018

5 Star Service

This is by far the best bank I’ve ever banked with. They truly care about their customers and have always been extremely helpful. Reviewed on: 6th November 2018

First Direct

First by name and first by service Reviewed on: 5th November 2018

An excellent bank

First Direct are a superb bank. Not for them, the regular computer crashes of the High Street banks - they are technologically solid. And their customer service is the best there is. Only once, in all the time I have been with them (and I joined in their first year) has my phone call nolt been answered by the second ring. Basically, one can't fault them. Reviewed on: 5th November 2018

They've just been great... for nearly 30 years

Not really that much more to say. Reviewed on: 24th September 2018

Challenging set-up process, excellent customer service

Opening the account was hardwork - shame you can't use the HSBC branches during this process. However, customer service and products are very good. Reviewed on: 19th July 2018

Great online account with options to link to savings accounts and mortgages and good online security

Always happy with the service and the online security is top notch Reviewed on: 17th July 2018

Easy to use webite.

Competitive rates of interest and overdraft charges etc. Website is clear and easy to navigate. Reviewed on: 30th June 2018

Always on hand to help!

Love the fact that the First Direct team is always on hand, no matter what time of day! Also like the fact it's a UK call team, so no language barrier. Reviewed on: 29th June 2018

excellent

Excellent bank always there to help you with a prompt and efficient service Reviewed on: 26th June 2018

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