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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1356 reviews)

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4.69

Based on 1,356 reviews, last reviewed 9th Jul 2025

73% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I have banked with first direct for over 20 years. I have banked with first direct for over 20 years. I have always found them to be curtius and helpful even when they say no. Reviewed on: 9th July 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1356)

First class service

First and foremost, I love that there are no auto messages to plough through when calling this bank. You get through to a person straightaway, an English speaking one in this country as well. They listen, they give advice, they act. Job done. Friendly, helpful, never pushy, always efficient. Secondly, I love this bank's online service. I can do almost everything online, all the usual services plus so much more. I love being able to let them know when I'm going abroad especially. Reviewed on: 8th November 2017

Easy efficient effective

I have found the 1st account easy to use, with regular updates and news from First Direct supplied via email and the app. Reviewed on: 8th November 2017

Consistently good

I’ve been a FD customer for over 20 years and have not once had cause to complain. Their service is consistently good and their products are competitive. I’m happy to recommend First Direct Reviewed on: 8th November 2017

Customer service is great but for an online bank it's very slow

It takes days before transactions appear on my account or before my balance is updated. I mean days - like sometimes 4-5 days. This is crazy. I have started using a charge card Monzo for real time updates because it's impossible to keep on top of my spending otherwise. Also bizzarly annoying text messages every Wednesday morning to let you know what you spent. Thanks first direct but that was from over a week ago. So slow. Anytime i contact them, the customer service team are very nice. Reviewed on: 8th November 2017

Great customer service

If I ever call First Direct, the phone is answered almost immediately by a real person who can help me with my query. Great bank. Reviewed on: 8th November 2017

Definitely the best bank to deal with

Having has to deal with the likes of TSB and RBS on behalf of other family members I am so relieved that I myself bank with customer friendly First Direct. Reviewed on: 8th November 2017

Never fails

Had accounts with this bank for last 7 years and it has never put a foot wrong. Reviewed on: 8th November 2017

The most helpful and friendly bank

Their customer service is above and beyond any other bank or organisation. The security is tight and the staff are just so helpful and friendly. Everything is explained in an easy to understand way, but all the facts are laid out at the same time. I highly recommend First Direct as a bank. Reviewed on: 8th November 2017

Good helpful service

Good Bank no problems - even though no high street banks - you can still bank cheques. Also received a bonus for joining. Good telephone network Reviewed on: 8th November 2017

First direct 1st Account

Fantastic service, straightforward and always easy to speak to first direct quickly. Staff always very helpful. I frequently recommend first direct banking to friends. Reviewed on: 8th November 2017

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