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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1344 reviews)

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4.68

Based on 1,344 reviews, last reviewed 23rd Apr 2025

48% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Does what it says on the tin. Does what it says on the tin. Excellent and easy to use App and excellent customer service. Reviewed on: 18th April 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1344)

fantastic customer sercice first bank

great bank, easy to contact UK call centre, online and app banking easy to use, would never go back! Reviewed on: 6th November 2017

Amazing Bank

Always helpful, chatty and no holding on for hours. Reviewed on: 6th November 2017

Amazing customer service every time!

Always answer the phone quickly. Every customer service assistant is warm and friendly. Nothing is too much of a problem - I applied for the wrong credit card, they immediately sorted it out for me. Someone cloned my bank card and they sorted it immediately, fully reimbursing the stolen money in seconds. Amazing customer service every time! Reviewed on: 6th November 2017

Great service

UK call centres, no menu options to go through endlessly - just a few rings and the phone is answered. Great old fashioned service. Reviewed on: 6th November 2017

Excellent customer service

Excellent customer service from empathetic staff who have a good knowledge of their products Reviewed on: 6th November 2017

really good customer service

Can't fault it, the customer service is brilliant Reviewed on: 6th November 2017

Premier banking without the fees

UK call centres so no problems in being understood, and it's rare to be held in a queue waiting to speak to someone, always feel like you are the only person that matters to them and it feels like a premier banking service but without the annual fees. Reviewed on: 6th November 2017

Great Service

You get to speak to an actual member of staff when you phone rather than an automated system, the staff are so helpful and friendly and I would highly recommend using First Direct Reviewed on: 6th November 2017

So easy and reliable

Easy to talk to someone on the phone - really friendly. Cannot fault the service at all Reviewed on: 6th November 2017

Superb Customer Service Everytime

I switched to First Direct two years ago after having been with the same bank previously for almost 30 years! I love the fact that it easy to speak to someone quickly on the phone and they are always really friendly and helpful. I mainly use online banking and it is great and super efficient. I couldn't recommend them highly enough and won't be switching again any time soon! Reviewed on: 6th November 2017

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