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first direct: Current Account reviews

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4.73
Based on 1,489 reviews, last reviewed 8th May 2026
20% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026
Phil A's avatar
Phil A

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026
Linda's avatar
Linda
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

First class bank

5
Best bank for customer service. Helpful staff in UK call centres, 24 hour service. Reviewed on: 11th February 2018
Susie Clayton's avatar
Susie Clayton

Banking as it should be....

5
You ring them up, phone answered within a couple of rings by ...wait for it....somebody in the UK who speaks perfect English and is pleasant and helpful. They are able to sort out whatever you need and are quick, reliable and friendly. Why then are they the only company who seem to have this right? Reviewed on: 11th February 2018
bobonboat's avatar
bobonboat

Great banking experience

5
Easy to use digital banking. Friendly and helpful staff Reviewed on: 11th February 2018
Jennifer Low's avatar
Jennifer Low

Great customer service

5
I originally moved over to First Direct purely for their account switching offer but their customer service has been so good I couldn't bring myself to move elsewhere. They also offer a great free overdraft service compared to peers. Reviewed on: 11th February 2018
Nick's avatar
Nick

The Best

5
Superb personal service at the end of a phone. Reviewed on: 11th February 2018
Mike Bugg's avatar
Mike Bugg

first direct 1st place

5
cash back to switch east web banking and uk customer help line Reviewed on: 10th February 2018
Paul Gundry's avatar
Paul Gundry

Great customer service

5
Always good customer service no matter who you get. Reviewed on: 10th February 2018
Elisa Cartwright's avatar
Elisa Cartwright

Consistently excellent

5
Always professional, helpful and nothing too much trouble. Recommend whenever I get chance to family and friends, can no imagine using any other bank. Reviewed on: 10th February 2018
Jill Johnson's avatar
Jill Johnson

Friendly Banking

5
When you telephone their call centre, not only is it in the UK (!) but the staff are incredibly helpful and do their utmost to sort out your problem. There is no passing you on to someone else and leaving you hanging on the line for ages. Reviewed on: 10th February 2018
Nigel Greaves's avatar
Nigel Greaves

Good service

4
Prompt reply from advisers and 250 pounds uncharged overdraft. Reviewed on: 10th February 2018
Soraya Rodrigues's avatar
Soraya Rodrigues

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