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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

first direct 1st place

cash back to switch east web banking and uk customer help line Reviewed on: 10th February 2018

Great customer service

Always good customer service no matter who you get. Reviewed on: 10th February 2018

Consistently excellent

Always professional, helpful and nothing too much trouble. Recommend whenever I get chance to family and friends, can no imagine using any other bank. Reviewed on: 10th February 2018

Friendly Banking

When you telephone their call centre, not only is it in the UK (!) but the staff are incredibly helpful and do their utmost to sort out your problem. There is no passing you on to someone else and leaving you hanging on the line for ages. Reviewed on: 10th February 2018

Good service

Prompt reply from advisers and 250 pounds uncharged overdraft. Reviewed on: 10th February 2018

Free IBAN transfers

Already pleased with this account and now international transfers are free too. Reviewed on: 10th February 2018

been with them years

allways on phone if needed,great IT site Reviewed on: 10th February 2018

Excellent bank

Brilliant customer service, never any problems. Reviewed on: 10th February 2018

Excellent Service

Have been with FD for 20+ years and continue to be delighted by their excellent service at all times. Have and will recommend them. Reviewed on: 10th February 2018

First Direct - Perfection year after year

Cash machines on every corner (Post Office/HSBC), internet banking and telephone banking. The perfect company is there is such a creation. Reviewed on: 10th February 2018

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