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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1495 reviews)

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4.70

Based on 1,495 reviews, last reviewed 19th Aug 2026

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

You can talk to a human on the phone A human is available without talking to a bot for 20mins, they are in the UK with good English. Reviewed on: 19th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1495)

Excellent bank

Brilliant customer service, never any problems. Reviewed on: 10th February 2018

Excellent Service

Have been with FD for 20+ years and continue to be delighted by their excellent service at all times. Have and will recommend them. Reviewed on: 10th February 2018

First Direct - Perfection year after year

Cash machines on every corner (Post Office/HSBC), internet banking and telephone banking. The perfect company is there is such a creation. Reviewed on: 10th February 2018

First Class Service

Been with them since they first started, always excellent Customer Service, Voice ID Verification an added bonus. Reviewed on: 10th February 2018

Banking made easy

Having switched banks many times I’ve stuck with First Direct. I like the straightforward service especially the App for quick & easy money management Reviewed on: 10th February 2018

ALWAYS BEEN AMAZING

BEEN A CUSTOMER FOR ABOUT 20 YEARS NOW...NEVER HAD ANY PROBLEMS WHATSOEVER, CUSTOMER SERVICES ARE ALWAYS SO HELPFUL, FRIENDLY AND QUICK TO RESOLVE ISSUES. Reviewed on: 9th February 2018

Amazing

Wouldn't leave if you paid me - best service best products Reviewed on: 9th February 2018

Best online bank

Simple to use, everything can be done online but if needed telephone support, team available, friendly, professional and very helpful. Reviewed on: 9th February 2018

Great customer service

I have found the customer service second to none. Would definitely recommend to others. I also got a switching reward which was a welcomed bonus. Reviewed on: 8th February 2018

Fast professional customer service

Each time I call, it is answered in seconds, always handled professionally, giving me immense peace of mind. Reviewed on: 7th February 2018

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