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first direct: Current account reviews

View other first direct products
4.74
Based on 1,494 reviews, last reviewed 18th Jun 2026
5% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026
Rob's avatar
Rob

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026
Linda's avatar
Linda
Read all reviews Write a review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

Review first direct: Current account now

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first direct Current account reviews (1494)

First Class Service

5
Been with them since they first started, always excellent Customer Service, Voice ID Verification an added bonus. Reviewed on: 10th February 2018
Andy's avatar
Andy

Banking made easy

5
Having switched banks many times I’ve stuck with First Direct. I like the straightforward service especially the App for quick & easy money management Reviewed on: 10th February 2018
Amy Walthall's avatar
Amy Walthall

ALWAYS BEEN AMAZING

5
BEEN A CUSTOMER FOR ABOUT 20 YEARS NOW...NEVER HAD ANY PROBLEMS WHATSOEVER, CUSTOMER SERVICES ARE ALWAYS SO HELPFUL, FRIENDLY AND QUICK TO RESOLVE ISSUES. Reviewed on: 9th February 2018
SONYA JOLLY's avatar
SONYA JOLLY

Amazing

5
Wouldn't leave if you paid me - best service best products Reviewed on: 9th February 2018
pmstephens's avatar
pmstephens

Best online bank

4
Simple to use, everything can be done online but if needed telephone support, team available, friendly, professional and very helpful. Reviewed on: 9th February 2018
Marjo's avatar
Marjo

Great customer service

5
I have found the customer service second to none. Would definitely recommend to others. I also got a switching reward which was a welcomed bonus. Reviewed on: 8th February 2018
Jolene's avatar
Jolene

Fast professional customer service

5
Each time I call, it is answered in seconds, always handled professionally, giving me immense peace of mind. Reviewed on: 7th February 2018
Mike Chidley's avatar
Mike Chidley

Easy Banking

5
I do most of my banking online and it's easy to do, the interface is simple and straightforward allowing me to do most things that I want to. I also get text messages several times a week with a mini-statement and information about money going in and out of my account so I don't have to go online as often. It's just easy. But the very best thing is the customer service. Before online banking I used to manage my account by telephone and I still have to call sometimes and they are always polite, helpful and patient and I know that if I call them about anything it will be sorted or explained fully. They also call me occasionally to see if I'm happy with everything. Reviewed on: 7th February 2018
Sarah36's avatar
Sarah36

Brilliant customer service

5
First Direct are always top of the customer service polls. Having used them for over 10 years I can find no fault and find them helpful and easy to deal with on every interaction Reviewed on: 5th February 2018
EddieB's avatar
EddieB

First Direct - best telephoning banking service

5
I switched to First Direct from Natwest around 4 years ago. First Direct made the transition really easy, even through various complications on my side. I've never received unfair bank charges (unlike Natwest), communication is fantastic and I'm unable to get through to a customer service adviser within 2-3 rings. Customer service is second to none - always helpful, happy and polite. Wonderful bank. Reviewed on: 5th February 2018
reviewer123's avatar
reviewer123

Review first direct: Current account now

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