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first direct: Current Account reviews

View other first direct products
4.73
Based on 1,489 reviews, last reviewed 8th May 2026
20% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026
Phil A's avatar
Phil A

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026
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Linda
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

Great customer service

5
I have found the customer service second to none. Would definitely recommend to others. I also got a switching reward which was a welcomed bonus. Reviewed on: 8th February 2018
Jolene's avatar
Jolene

Fast professional customer service

5
Each time I call, it is answered in seconds, always handled professionally, giving me immense peace of mind. Reviewed on: 7th February 2018
Mike Chidley's avatar
Mike Chidley

Easy Banking

5
I do most of my banking online and it's easy to do, the interface is simple and straightforward allowing me to do most things that I want to. I also get text messages several times a week with a mini-statement and information about money going in and out of my account so I don't have to go online as often. It's just easy. But the very best thing is the customer service. Before online banking I used to manage my account by telephone and I still have to call sometimes and they are always polite, helpful and patient and I know that if I call them about anything it will be sorted or explained fully. They also call me occasionally to see if I'm happy with everything. Reviewed on: 7th February 2018
Sarah36's avatar
Sarah36

Brilliant customer service

5
First Direct are always top of the customer service polls. Having used them for over 10 years I can find no fault and find them helpful and easy to deal with on every interaction Reviewed on: 5th February 2018
EddieB's avatar
EddieB

First Direct - best telephoning banking service

5
I switched to First Direct from Natwest around 4 years ago. First Direct made the transition really easy, even through various complications on my side. I've never received unfair bank charges (unlike Natwest), communication is fantastic and I'm unable to get through to a customer service adviser within 2-3 rings. Customer service is second to none - always helpful, happy and polite. Wonderful bank. Reviewed on: 5th February 2018
reviewer123's avatar
reviewer123

Great for my everyday current account

5
Online banking is really easy to use. If I ring up, phones are answered quickly and the people are always really helpful. Reviewed on: 5th February 2018
HF's avatar
HF

Amazing Bank

5
The customer service is astounding. Reviewed on: 4th February 2018
lozzenge10's avatar
lozzenge10

First Rate Service from First Direct

5
First Direct always go out of their way to help. Be it current account, savings account or mortgage, they are super helpful and polite. Love them! Reviewed on: 4th February 2018
Allyson's avatar
Allyson

Best Customer Service

5
Great customer service, can't fault the bank. Changed over from Barclays in November, using the switch service. Was smooth, fast and was kept update through the whole process. Reviewed on: 4th February 2018
Danpop's avatar
Danpop

Great customer service and easy online banking

5
Love that when I need to call there are no automated messages and menus to go through and you get connected to a real person within a few seconds. Plus their online banking is easier than others Reviewed on: 3rd February 2018
Lstutch's avatar
Lstutch

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