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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

Talk to your bank, whenever you want: simple but brilliant

Ahead of its time, this telephone (and now online) based bank is simply easy to use, friendly and reliable. In fact, they've just thanked me for 25 years of loyalty. Reviewed on: 2nd February 2018

Quick and Simple

No waiting on the phone and simple efficient processes. Very helpful staff available 24/7. Perfect. Reviewed on: 31st January 2018

Seamless

Everything worls as it should with no hassle. top customer services Reviewed on: 28th January 2018

Excellent Customer Service

Fantastic. Always had excellent service whenever I have contacted them. Reviewed on: 27th January 2018

Switch to First Direct

Simple and very efficient to switch Reviewed on: 27th January 2018

20 years of customer service excellence

I have been a customer for 20 years and the customer experience has never changed and is consistently excellent. Reviewed on: 25th January 2018

absolutely no complaints!

I've switched to First direct over 5 years ago and haven't looked back since! Reviewed on: 24th January 2018

Never a Problem

It is online only and everything works. Any queries are dealt with immediately. Reviewed on: 23rd January 2018

Great bank

A human always picks up the phone. It's a fantastic bank if you care about customer service! And money to switch to them - perfect! Reviewed on: 21st January 2018

How banking should be

I've been with First Direct since I was at Uni in 1998, I cannot fault them. Their customer service is one of the best across all companies I have dealt with. They answer the phone quickly and you don't have to go through any ridiculous options to speak to a person, they are just there, immediately. They are what other banks and companies should aspire too. They phone app and online banking have always been top-notch. They really do deserve to win. Reviewed on: 20th January 2018

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