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first direct: Current account reviews

View other first direct products
4.74
Based on 1,494 reviews, last reviewed 18th Jun 2026
5% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026
Rob's avatar
Rob

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026
Linda's avatar
Linda
Read all reviews Write a review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

20 years of customer service excellence

5
I have been a customer for 20 years and the customer experience has never changed and is consistently excellent. Reviewed on: 25th January 2018
Simon Wainwright's avatar
Simon Wainwright

absolutely no complaints!

5
I've switched to First direct over 5 years ago and haven't looked back since! Reviewed on: 24th January 2018
joanne's avatar
joanne

Never a Problem

5
It is online only and everything works. Any queries are dealt with immediately. Reviewed on: 23rd January 2018
Ade's avatar
Ade

Great bank

5
A human always picks up the phone. It's a fantastic bank if you care about customer service! And money to switch to them - perfect! Reviewed on: 21st January 2018
Roshni Patel's avatar
Roshni Patel

How banking should be

5
I've been with First Direct since I was at Uni in 1998, I cannot fault them. Their customer service is one of the best across all companies I have dealt with. They answer the phone quickly and you don't have to go through any ridiculous options to speak to a person, they are just there, immediately. They are what other banks and companies should aspire too. They phone app and online banking have always been top-notch. They really do deserve to win. Reviewed on: 20th January 2018
Georgina Colman's avatar
Georgina Colman

A breath of fresh air

5
Real people answering the phone after a couple of rings and holding intelligent conversation with you rather than reading from a script. A world apart from previous banking experiences. I had one issue with money going missing during an ISA transfer which they dealt with quickly and even phoned back to double check it was resolved. Reviewed on: 20th January 2018
cr7364's avatar
cr7364

Great customer service

5
Fantastic customer service from 1st direct - there is a reason they consistently get great customer feedback! Reviewed on: 20th January 2018
M 's avatar
M

Internet banking pioneers

5
At start up First Direct were miles ahead of its competition- today it is still in the top 10 with fintech start ups like Starling bank et al Reviewed on: 16th January 2018
Indianna's avatar
Indianna

I love first direct

5
They are amazing, best bank I've ever used. Reviewed on: 16th January 2018
Emma Good's avatar
Emma Good

Great customer service

5
Great customer service the few times I have needed to call them Reviewed on: 14th January 2018
Jennifer McDonnell's avatar
Jennifer McDonnell

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