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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1344 reviews)

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4.68

Based on 1,344 reviews, last reviewed 23rd Apr 2025

16% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Does what it says on the tin. Does what it says on the tin. Excellent and easy to use App and excellent customer service. Reviewed on: 18th April 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1344)

A shambles

Despite calling the bank to advise that I was transferring savings to my current account to buy a new car,I was not allowed to purchase it because they failed to acknowledge my email. I had to wait over 2hrs to get a response from the bank. Very embarrassing! Reviewed on: 22nd May 2017

The Best Bank Account I've Ever Had

£125 for switching, a 5% interest regular saver and an easy to use app. I love it. Reviewed on: 15th May 2017

smart online bank

a no fuss bank, with uk based call centre, which respond quickly to calls. Simple to use online banking and easy app for banking to. Clear and consistent help, support with great current account. Good security make you feel your money is in good hands Reviewed on: 8th May 2017

simply the best

brill account and the main plus point you speak to someone in England when you need help Reviewed on: 7th May 2017

Top Bank

Great customer service, easy to talk to and patient. Can't see myself ever moving my main account, unless they start charging! Reviewed on: 7th May 2017

First Class Banking!

The customer service at First Direct is excellent. You can always get through to someone on the telephone within seconds and the support team are always knowledgable and able to deal with queries effectively and quickly. Online support is also exemplary with queries responded to quickly and the FAQ section of the website is very detailed. I would have absolutely no hesitation in recommending First Direct. Reviewed on: 7th May 2017

Best Bank Ever

We have been with First Direct for over ten years. I have never had such good customer service. They are quick to answer the phone and very helpful. Faultless Reviewed on: 4th May 2017

Went there because they paid me, no regrets!

Like most banks, First Direct offered me a bribe of £100 to move banks. That was over 10 years ago, I've never even considered changing. Customer service is 2nd to none, and they even call me if I make irregular payments to prevent fraud. Reviewed on: 3rd May 2017

Excellent customer service and security

Always answer the phone quickly, efficient , helpful staff and the security is excellent. Never had any problems. Good website to access account details, easy to negotiate and use. Reviewed on: 3rd May 2017

Real people there 24/7

I moved to First Direct after being very unhappy with my current bank and have never regretted my decision- First Direct are a breath of fresh air in an age where everything is automated- I love the fact I can phone at 10pm and I don't have to press numbers to indicate what department I want, a person answers the phone very quickly and actually asks me what I want!! Reviewed on: 2nd May 2017

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