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first direct: Current Account reviews

View other first direct products
4.73
Based on 1,489 reviews, last reviewed 8th May 2026
20% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026
Phil A's avatar
Phil A

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026
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Linda
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

A breath of fresh air

5
Real people answering the phone after a couple of rings and holding intelligent conversation with you rather than reading from a script. A world apart from previous banking experiences. I had one issue with money going missing during an ISA transfer which they dealt with quickly and even phoned back to double check it was resolved. Reviewed on: 20th January 2018
cr7364's avatar
cr7364

Great customer service

5
Fantastic customer service from 1st direct - there is a reason they consistently get great customer feedback! Reviewed on: 20th January 2018
M 's avatar
M

Internet banking pioneers

5
At start up First Direct were miles ahead of its competition- today it is still in the top 10 with fintech start ups like Starling bank et al Reviewed on: 16th January 2018
Indianna's avatar
Indianna

I love first direct

5
They are amazing, best bank I've ever used. Reviewed on: 16th January 2018
Emma Good's avatar
Emma Good

Great customer service

5
Great customer service the few times I have needed to call them Reviewed on: 14th January 2018
Jennifer McDonnell's avatar
Jennifer McDonnell

No button pressing

5
Every time I ring to speak with FD I get straight through to a person... a real live person! A person who is helpful and gives me good advice I've been tempted by some cah offers to change banks, but I'm sticking with FD Reviewed on: 13th January 2018
raehippychick's avatar
raehippychick

Nice welcome bonus great customer service

5
I was given £150 to join first direct. My transfer was done within 2 weeks and I had my welcome bonus at the end of it. I’ve rang up the customer service team on more than one occasion and they are very professional and friendly. Would recommend to anyone. Reviewed on: 12th January 2018
Jason Hern's avatar
Jason Hern

Best bank I've ever had

5
I've switched banks several times, yet have never wanted to leave First Direct. Customer service is fantastic and products very competitive. I wish other companies would take note! Reviewed on: 11th January 2018
James McKenna's avatar
James McKenna

Excellent Bank, helpful and hassle free

5
Switching to First Direct was easy and quick, they moved all my payments, standing orders and DD's within 7 days and gave me an incentive which was paid promptly. Telephone banking is easy and the advisors are always courteous and friendly, and are happy to explain things to you for as long as necessary Reviewed on: 10th January 2018
Kelly J Hooper's avatar
Kelly J Hooper

Switching and Banking made easy

5
I switched from Barclays after about 8 years and haven't looked back, a great professional easy to use service. Fair fees and support of all latest technologies.. Reviewed on: 10th January 2018
Matthew Bird's avatar
Matthew Bird

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