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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

No button pressing

Every time I ring to speak with FD I get straight through to a person... a real live person! A person who is helpful and gives me good advice I've been tempted by some cah offers to change banks, but I'm sticking with FD Reviewed on: 13th January 2018

Nice welcome bonus great customer service

I was given £150 to join first direct. My transfer was done within 2 weeks and I had my welcome bonus at the end of it. I’ve rang up the customer service team on more than one occasion and they are very professional and friendly. Would recommend to anyone. Reviewed on: 12th January 2018

Best bank I've ever had

I've switched banks several times, yet have never wanted to leave First Direct. Customer service is fantastic and products very competitive. I wish other companies would take note! Reviewed on: 11th January 2018

Excellent Bank, helpful and hassle free

Switching to First Direct was easy and quick, they moved all my payments, standing orders and DD's within 7 days and gave me an incentive which was paid promptly. Telephone banking is easy and the advisors are always courteous and friendly, and are happy to explain things to you for as long as necessary Reviewed on: 10th January 2018

Switching and Banking made easy

I switched from Barclays after about 8 years and haven't looked back, a great professional easy to use service. Fair fees and support of all latest technologies.. Reviewed on: 10th January 2018

Always a Helpful Service

Whenever i need to get anything sorted, just email or call and its never too much trouble Reviewed on: 10th January 2018

No longer tempted to switch for cash

I love my FIrst Direct Account so much that I’m no longer tempted to switch bank accounts annually which I have done in the past, they’re just too good to leave. Reviewed on: 8th January 2018

Solid Customer Service

Excellent customer service when needed. Could use some perks with the account but can't complain about the service. Reviewed on: 7th January 2018

Good switching service

Swap and switch and receive a switching bonus also they have good customer service Reviewed on: 6th January 2018

Great account

A fab current account, with free overdraft up to £250 and easy online banking Reviewed on: 4th January 2018

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