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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

Always a Helpful Service

Whenever i need to get anything sorted, just email or call and its never too much trouble Reviewed on: 10th January 2018

No longer tempted to switch for cash

I love my FIrst Direct Account so much that I’m no longer tempted to switch bank accounts annually which I have done in the past, they’re just too good to leave. Reviewed on: 8th January 2018

Solid Customer Service

Excellent customer service when needed. Could use some perks with the account but can't complain about the service. Reviewed on: 7th January 2018

Good switching service

Swap and switch and receive a switching bonus also they have good customer service Reviewed on: 6th January 2018

Great account

A fab current account, with free overdraft up to £250 and easy online banking Reviewed on: 4th January 2018

They do what they say

Have no reason to complain, very easy to deal with over the phone. Internet banking is easy Reviewed on: 4th January 2018

15 years and counting!

Been with FD for 15 years and have always found the bank easy to deal with and the website is always ahead of other banks Reviewed on: 4th January 2018

Easy to use online account

I've been very happy with First Direct since joining them several years ago. Their online banking app is very easy to use and their communications straightforward. Reviewed on: 4th January 2018

Friendly , hassle-free banking

A great account supplied by an excellent company. The first account comes with a £250 fee free overdraft and the facility to use another £250 without arrangement. Customer services are only a phone call away and have always been polite and very efficient in dealing with any queries/problems. They have generous offers to persuade people to switch to this account so I'd highly recommend anyone to make the change now, you wont regret it . Reviewed on: 3rd January 2018

Best for banking

First Direct are honest and straight forward. I have banked with them for 20 years or more and have never had a reason to complain. Excellent customer service and products. Reviewed on: 3rd January 2018

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