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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

Friendly and responsive bank

Clear and intuitive app and when you need to speak to somebody you get straight through with no automated messages or waiting in line. Professional and friendly call centre staff. Reviewed on: 6th November 2018

Easy to use online

Had a good deal of £125 for switching my 1st account to here, process was seamless and quick and the online account is very user friendly! Reviewed on: 6th November 2018

First Class

Excellent experience all round from this bank from setting up the account to managing it online. Would thoroughly rerecommend to anyone for a current account with great customer service. Reviewed on: 6th November 2018

Good product

Good deal and customer service but get too much paperwork Reviewed on: 6th November 2018

Amazing service

Easy app and great customer service Reviewed on: 6th November 2018

Exceptional customer service

I’ve never had one issue with first direct after previously having multiple with rbs, every time I phone or have any issues they help me out instantly and having no automated service is such a bonus Reviewed on: 6th November 2018

First Direct

Does what you want it too. and very easy online banking. Reviewed on: 6th November 2018

Good for all

Great service and high quality for the customer.good website Reviewed on: 6th November 2018

Easy banking

Great easy to use app and helpful staff. Reviewed on: 6th November 2018

Great account, online security and access and fantastic customer service

1st Account is great because you can link it to other savings accounts and mortgages, it has great online security and access features and has great customer service available anytime Reviewed on: 6th November 2018

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