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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1356 reviews)

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4.69

Based on 1,356 reviews, last reviewed 9th Jul 2025

92% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I have banked with first direct for over 20 years. I have banked with first direct for over 20 years. I have always found them to be curtius and helpful even when they say no. Reviewed on: 9th July 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1356)

Common sense, straight talking and fair

I phoned to take my ex-wife off my First Direct bank account and was told I would need to close the account and open a new account after being with First Direct for 20 years. Although the £100 incentive to switch bank accounts to First Direct wasn't applicable because I wasn't new, they gave it me anyway. No need to leave or threaten to leave to get an incentive elsewhere, no game playing, kind, professional and smart. Here's to another 20... Reviewed on: 10th November 2017

Fantastic

From a quick switch, First Direct offer a personal experience - when calling you speak to a real person without any time on hold; they’re quick, efficient and helpful. Banking app is good and feels secure. Reviewed on: 10th November 2017

Great service, attractive products

Great customer service, attractive products, excellent joining incentives that you don’t have to chase up Reviewed on: 9th November 2017

Fantastic customer service

I have been with First Direct for over ten years and have never had any issues with them at all. They are always friendly and helpful and if the persona cannot assist will get a colleague who can. Interest rates on their accounts isn't great but will not change to another provider. Reviewed on: 9th November 2017

good banking experience

easy to manage accounts via online service, easy to contact by phone if need to which can't be said of many companies! linked saving account at great rate. never had an issue with the, Reviewed on: 9th November 2017

The best customer service ever. Have been with them for decades!

First Direct have a wonderful telephone banking system. They now have my voice recognition, so I don't have to go through lengthy customer numbers or passwords etc. So efficient. Nothing is too much trouble for the team. They are so friendly and cheerful. BACS are a breeze. The icing on the cake is their 5% savers account, money automatically transferred monthly from my current account to the savers account. I've been with them for decades. What's not to like about this bank!!! Keep up the good work!!! Reviewed on: 8th November 2017

so easy and secure

As there are layers of security you can use different log-in details & if you forget 1 you are never locked out for long. Staff are helpful and very patient when things go wrong. The linked savings account is brilliant and I use the sweep option to move any remaining money at the end of the month to the savings account leaving me with a set amount of money My weekly text lets me know my balance and the latest transactions. All round good account Reviewed on: 8th November 2017

I love this bank and its ease of use

The app is easy to use and if you need help they answer the phone quickly Reviewed on: 8th November 2017

Amazing for the people bank.

In the day and age where you can’t speak to a person for love nor money, having a bank that will answer your call with a person on the end of the line in moments is the best part of First Direct! Reviewed on: 8th November 2017

Helpful

Have had reason to phone and the operators have gone above and beyond to help when I have made mistakes,and when needing advice. Reviewed on: 8th November 2017

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