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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1357 reviews)

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4.69

Based on 1,357 reviews, last reviewed 15th Sep 2025

92% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very generous 0% overdraft, great to bank with My partner had First Direct before I did and encouraged me to get it. Have been with them for 3 years am so happy I switched! Very generous 0% overdra... Read more Reviewed on: 15th September 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1357)

Very customer friendly

I have always found first direct very good to deal with. Have had no problems at all. Reviewed on: 15th November 2017

Excellent simple service

Always have great service from first direct, simple easy to use online banking and great call center staff Reviewed on: 15th November 2017

Excellent Service

Great people on the phone . Brilliant banking app. Reviewed on: 15th November 2017

What a bank account should be

The website and app are excellent, but most importantly, the person on the end of the phone is there when you need them. Reviewed on: 15th November 2017

Love them

telephone banking with UK call centres, no long queues and no "push 1 for this etc" Reviewed on: 15th November 2017

Never let me down

Extremely helpful and caring bank who really treat customers as people and not a number or statistic for performance. Reviewed on: 15th November 2017

Amazing customer service

No call queues, friendly and v helpful staff on the phone Reviewed on: 14th November 2017

Great customer aervice

Great customer service, no call queues, helpful and friendly staff Reviewed on: 14th November 2017

Great Company

We have been banking with First Direct for over a decade and would never change as their service, rates and 24 hour banking is wonderful. Reviewed on: 14th November 2017

Treat you as an actual person

With First Direct, it is never a case of computer say no. It feels like an old fashioned bank where they care about your situation or understand what you need. Will never leave them. Reviewed on: 14th November 2017

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