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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1357 reviews)

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4.69

Based on 1,357 reviews, last reviewed 15th Sep 2025

95% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very generous 0% overdraft, great to bank with My partner had First Direct before I did and encouraged me to get it. Have been with them for 3 years am so happy I switched! Very generous 0% overdra... Read more Reviewed on: 15th September 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1357)

Simple

Easy to use website and app, really helpful and genuinely friendly staff when I have had to contact them. Reviewed on: 21st November 2017

Perfect bank

Call centre staff speak perfect English, always have the answers, without having to wait. Banking is straightforward, low mortgage interest rates, no gimmicks, website easy to use. Reviewed on: 21st November 2017

Excellent fast friendly and not-stuffy service.

Excellent fast friendly and not-stuffy service, genuinely efficient and professional. Reviewed on: 20th November 2017

Best bank I have ever been with

Fantastic bank with amazing customer service. They answer the phone quickly and the customer service is straightforward and easy to deal with. Any problems I've had have been fully explained and dealt with efficiently and easily. I absolutely love this bank. Reviewed on: 20th November 2017

Great customer service and online security, good account terms

Opened a 1st Account many years ago because it could be linked with other accounts such as a regular saver account and an offset mortgage Reviewed on: 20th November 2017

Personal service

Fabulous company with real people who answer the phone efficiently and deal with any issues you might have effectively Reviewed on: 20th November 2017

Great bank

Always answer telephone quickly. Inspire confidence as staff are always knowledgeable and if they don't know they pass you on to somebody who does. Reviewed on: 19th November 2017

Such a great company

Have had mortgage, current account , savings and loan with FD over the years. Reliable, friendly, helpful and so easy to access. Reviewed on: 18th November 2017

Telephone Banking

You are connected to a real person extremely quickly. All staff very knowledgable. Based in the UK Reviewed on: 16th November 2017

First Class from First Direct

Nothing but praise, always contactable and helpful, would recommend to anyone Reviewed on: 16th November 2017

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