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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1495 reviews)

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4.70

Based on 1,495 reviews, last reviewed 19th Aug 2026

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

You can talk to a human on the phone A human is available without talking to a bot for 20mins, they are in the UK with good English. Reviewed on: 19th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1495)

Efficient, friendly banking

Any queries or concerns are always addressed with no hassle or drama Reviewed on: 9th November 2018

Great service

Great bank. Always there when I need them. Reviewed on: 9th November 2018

Good service, outdated app

I have experienced great customer service with First Direct, but their mobile banking app is a long way behind others I have used in both functionality and design. Reviewed on: 8th November 2018

Best Bank

Always helpful and always open! Very easy to call on telephone banking and no queues or annoying music. Reviewed on: 8th November 2018

Excellent account

If you can cope with operating an account pretty much 100% online this is the account for you. I have always had great service, never had any issues and on the odd occasion I need to speak to someone they haven't kept me waiting on the phone. Reviewed on: 8th November 2018

No problems!

Very good app and customer service - never had any problems Reviewed on: 8th November 2018

Best Bank

Good customer service, easy to get through to on the phone, internet banking very easy and simple to use Reviewed on: 8th November 2018

Smooth banking

First Direct had a rep for high quality customer service and have delivered for me. The ease of use from telephone banking to the app has been excellent too. Reviewed on: 8th November 2018

Fantastic First Direct!

First Direct is superb: excellent staff who are polite, knowledgeable and respectful; great range of products and easy to contact, great banking. Reviewed on: 8th November 2018

Had this account for many years

Nice easy account and easy to look at on the app. Reviewed on: 8th November 2018

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first direct: Current account reviews

88% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review first direct: Current account now

first direct Current account reviews (1495)

Efficient, friendly banking

Great service

Good service, outdated app

Best Bank

Excellent account

No problems!

Best Bank

Smooth banking

Fantastic First Direct!

Had this account for many years

Do you have a different first direct product?

Want to see more from first direct?

Regular saver

Bonus Saving Account

Fixed Rate Mortgage

Join Smart Money People

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