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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

Fantastic First Direct!

First Direct is superb: excellent staff who are polite, knowledgeable and respectful; great range of products and easy to contact, great banking. Reviewed on: 8th November 2018

Had this account for many years

Nice easy account and easy to look at on the app. Reviewed on: 8th November 2018

Always on top of the game

In the 10 years plus I have banked with First Direct I have never had a problem. Either online or on the phone they are always helpful. The call operatives are happy to chat as well! Reviewed on: 8th November 2018

Consistently good

I have been with FD over 20 years now and love their simple approach of answering the phone without me listening to an IVR message and usually answering my query at the first time. Reviewed on: 8th November 2018

Happy Customer Service People

Friendly customer service staff helped my problem in no time :) Reviewed on: 8th November 2018

Fantastic Bank

First Direct offer fantastic service Reviewed on: 8th November 2018

Excellent product

I have banked with first direct for 20+ years with no problems Reviewed on: 8th November 2018

on the ball..

I can't fault the folks at First Direct, they noticed suspicious activity on my account and put a stop on my card even before I had noticed! completely on the ball, fabulous service every time Reviewed on: 8th November 2018

Great telephone service and efficient and smooth banking app

great customer service, nothing is too much trouble and the banking app is very easy to use and efficient Reviewed on: 8th November 2018

Straightforward to work with

Reliable and straightforward to work with Reviewed on: 7th November 2018

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