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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

Best Bank

Always helpful and always open! Very easy to call on telephone banking and no queues or annoying music. Reviewed on: 8th November 2018

Excellent account

If you can cope with operating an account pretty much 100% online this is the account for you. I have always had great service, never had any issues and on the odd occasion I need to speak to someone they haven't kept me waiting on the phone. Reviewed on: 8th November 2018

No problems!

Very good app and customer service - never had any problems Reviewed on: 8th November 2018

Best Bank

Good customer service, easy to get through to on the phone, internet banking very easy and simple to use Reviewed on: 8th November 2018

Smooth banking

First Direct had a rep for high quality customer service and have delivered for me. The ease of use from telephone banking to the app has been excellent too. Reviewed on: 8th November 2018

Fantastic First Direct!

First Direct is superb: excellent staff who are polite, knowledgeable and respectful; great range of products and easy to contact, great banking. Reviewed on: 8th November 2018

Had this account for many years

Nice easy account and easy to look at on the app. Reviewed on: 8th November 2018

Always on top of the game

In the 10 years plus I have banked with First Direct I have never had a problem. Either online or on the phone they are always helpful. The call operatives are happy to chat as well! Reviewed on: 8th November 2018

Consistently good

I have been with FD over 20 years now and love their simple approach of answering the phone without me listening to an IVR message and usually answering my query at the first time. Reviewed on: 8th November 2018

Happy Customer Service People

Friendly customer service staff helped my problem in no time :) Reviewed on: 8th November 2018

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first direct: Current account reviews

5% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review first direct: Current account now

first direct Current account reviews (1494)

Best Bank

Excellent account

No problems!

Best Bank

Smooth banking

Fantastic First Direct!

Had this account for many years

Always on top of the game

Consistently good

Happy Customer Service People

Do you have a different first direct product?

Want to see more from first direct?

Regular Saver Account

Bonus Saving Account

Fixed Rate Mortgage

Join Smart Money People

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