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first direct: Current Account reviews

View other first direct products
4.73
Based on 1,489 reviews, last reviewed 8th May 2026
20% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026
Phil A's avatar
Phil A

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026
Linda's avatar
Linda
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

Its ok

2
Its ok and i would say that about it and in many ways it remains ok Reviewed on: 9th November 2018
Tim Holden's avatar
Tim Holden

Competant. Easy to adminster account

5
The customer service is excellant. The phone backing is efficient, and the banking APP is very good indeed. Reviewed on: 9th November 2018
mechris3's avatar
mechris3

Efficient, friendly banking

5
Any queries or concerns are always addressed with no hassle or drama Reviewed on: 9th November 2018
Amanda Black's avatar
Amanda Black

Great service

5
Great bank. Always there when I need them. Reviewed on: 9th November 2018
0779mikr's avatar
0779mikr

Good service, outdated app

4
I have experienced great customer service with First Direct, but their mobile banking app is a long way behind others I have used in both functionality and design. Reviewed on: 8th November 2018
Hix's avatar
Hix

Best Bank

5
Always helpful and always open! Very easy to call on telephone banking and no queues or annoying music. Reviewed on: 8th November 2018
Cheryl Edwards's avatar
Cheryl Edwards

Excellent account

5
If you can cope with operating an account pretty much 100% online this is the account for you. I have always had great service, never had any issues and on the odd occasion I need to speak to someone they haven't kept me waiting on the phone. Reviewed on: 8th November 2018
Lorraine Tinsley's avatar
Lorraine Tinsley

No problems!

4
Very good app and customer service - never had any problems Reviewed on: 8th November 2018
georgeb1971's avatar
georgeb1971

Best Bank

5
Good customer service, easy to get through to on the phone, internet banking very easy and simple to use Reviewed on: 8th November 2018
looby loo's avatar
looby loo

Smooth banking

5
First Direct had a rep for high quality customer service and have delivered for me. The ease of use from telephone banking to the app has been excellent too. Reviewed on: 8th November 2018
Jeremy Craggs's avatar
Jeremy Craggs

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