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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1495 reviews)

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4.70

Based on 1,495 reviews, last reviewed 19th Aug 2026

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

You can talk to a human on the phone A human is available without talking to a bot for 20mins, they are in the UK with good English. Reviewed on: 19th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1495)

Excellent customer service.

Cannot fault first direct for their superb customer service. When you call, you are straight through to someone in a UK call centre that is able to help. The security verification process is quick and easy, with no automated options. Reviewed on: 20th November 2018

Personal touch

Banked with first direct for many years. The main draw is the personal service you get when you call them up. They deal with all issues promptly and efficiently Reviewed on: 18th November 2018

Personal and helpful

I always get through straight away to the customer service team who are always friendly, have personality and talk to me as an individual. Reviewed on: 17th November 2018

Great service

Really great service received over the phone. Just not a fan of their banking app that doesn't show pending transactions that pretty much every other bank does. Can be quite annoying! Reviewed on: 17th November 2018

great bank

no hassle, good app, smooth changeover Reviewed on: 16th November 2018

Really helpful people based here

No massive wait times. Really friendly kind knowledgeable people. Make banking sensible! Reviewed on: 15th November 2018

Simply The Best

Really personal approach with friendly call handlers who talk to you like a friend rather than a customer. They have all the time in the world for you and really understand your needs. Reviewed on: 14th November 2018

Best bank

Customer service is tops! UK based and no queues as well as the friendliest staff! Reviewed on: 13th November 2018

Amazing service

I have been With this bank for years never had any issues. Their customer service is outstanding and you feel like your talking to a real person Reviewed on: 12th November 2018

Great bank, great online app

I love the online app and this bank has always been so helpful and excellent. Reviewed on: 12th November 2018

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