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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1356 reviews)

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4.69

Based on 1,356 reviews, last reviewed 9th Jul 2025

92% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I have banked with first direct for over 20 years. I have banked with first direct for over 20 years. I have always found them to be curtius and helpful even when they say no. Reviewed on: 9th July 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1356)

Long term good service

I first joined First Direct when it was simply a phone contact system. As a customer of many years I am impressed how easy it is to contact and speak to a human being whenever necessary. A situation sadly missing in most companies in all areas of live these days. Reviewed on: 1st January 2018

Many years of great service.

Love this bank account. So many years of reliability. Reviewed on: 1st January 2018

Great customer service

UK call centres, quick to answer calls and very helpful! Reviewed on: 31st December 2017

Good customer service

Staff very helpful and knowledgeable and texts sent to advise of balances and if gone over overdraft limit. Bank offers a professional and very customer-focused service and have been very helpful to me and enabled me to manage my money efficiently. Reviewed on: 31st December 2017

Hi tech banking

I have been with 1st direct for several years and the service is excellent. I can speak to a person in a UK call centre - YES A UK CALL CENTRE!!! and get immediate help to solve any problems. I use the iPhone app which is brilliant and it takes seconds to check all my accounts daily on my commute. I feel totally in control of my banking and have confidence in 1st direct. As long as they continue in the same vein and don't move their call centres abroad then I'll be a customer for life. Reviewed on: 31st December 2017

Very effective

When you ring, you get an actual person, who is well trained, polite and helpful Reviewed on: 30th December 2017

i wouldnt bother.....

after banking with them for over 30 years having a LOT of savings with them, my mortgage and my partners banking plus recommending countless friends, they have refused to give my 18 year old daughter an account. cant supply a reason why. goodbye first direct - feels like the ultimate betrayal. Reviewed on: 22nd December 2017

Friendly, efficient

Answer the phone immediately, no waiting in a queue, friendly. I'd recommend them Reviewed on: 13th December 2017

Excellent customer service.

Nothing to much trouble very polite, knowledgeable staff. Recently joined online banking, which I had concerns about. But I was very impressed with the many levels of security on set up that you need to go through. And for access you have a simple password for your mobile which cant be saved on your device. If you forget your password, you just get taken through the easy steps only you know the answer to. Also when calling they now have voice recognition activated which is very impressive, they just ask you a couple of questions and computer does the rest. No more passwords to remember. I can't rate this bank highly enough, absolutely FIRST CLASS Reviewed on: 12th December 2017

All very good so far!

Switched to First Direct after appalling customer 'service' from M&S Bank and have found them very good so far in all respects and far better organised and run than M&S Bank, Hope to continue as a satisfied / happy customer!! Reviewed on: 10th December 2017

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