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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

First Direct

Never had to wait more than a few minutes and queriesnare always sorted quickly Reviewed on: 22nd November 2018

Good everyday banking

Free overdraft and quick to answer the phone. Reviewed on: 21st November 2018

Excellent customer service.

Cannot fault first direct for their superb customer service. When you call, you are straight through to someone in a UK call centre that is able to help. The security verification process is quick and easy, with no automated options. Reviewed on: 20th November 2018

Personal touch

Banked with first direct for many years. The main draw is the personal service you get when you call them up. They deal with all issues promptly and efficiently Reviewed on: 18th November 2018

Personal and helpful

I always get through straight away to the customer service team who are always friendly, have personality and talk to me as an individual. Reviewed on: 17th November 2018

Great service

Really great service received over the phone. Just not a fan of their banking app that doesn't show pending transactions that pretty much every other bank does. Can be quite annoying! Reviewed on: 17th November 2018

great bank

no hassle, good app, smooth changeover Reviewed on: 16th November 2018

Really helpful people based here

No massive wait times. Really friendly kind knowledgeable people. Make banking sensible! Reviewed on: 15th November 2018

Simply The Best

Really personal approach with friendly call handlers who talk to you like a friend rather than a customer. They have all the time in the world for you and really understand your needs. Reviewed on: 14th November 2018

Best bank

Customer service is tops! UK based and no queues as well as the friendliest staff! Reviewed on: 13th November 2018

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