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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1495 reviews)

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4.70

Based on 1,494 reviews, last reviewed 16th Aug 2026

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent service, good app, very reliable Been with First Direct for over 30 years. We now bank with them online but occasionally still need to talk to them by phone and they’re always quick t... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1495)

Clear and easy to use bank account

I opened an account with First Direct recently and found them to be exceptionally helpful and the online account is easy to use. Reviewed on: 28th November 2018

Always there.

I have been a customer for over eighteen years.They are always available and have always been able to help me sort out my finances.I am disabled and dreadful with money but they are always patient and efficient.Regardless of any offers to change bank, I never will. Reviewed on: 27th November 2018

Excellent Customer Service

Excellent mobile banking app. Speedy and helpful telephone customer services. Competitive products. Reviewed on: 27th November 2018

Supremely Straightforward

Couldn't be happier with the service, which is transparent and easy to use. Reviewed on: 23rd November 2018

No 1 customer service

Painless transfer, generous bonus for joining. Great,helpful customer service, always available 365 days of the year Reviewed on: 23rd November 2018

Fantastic customer service!

Always able to help quickly and efficiently, can sort out any issues there and then over the phone, contactable any time of day - wouldn't bank with anyone else! Reviewed on: 22nd November 2018

I never want to leave!

Having knowledgeable, helpful staff to deal with enquiries makes a big difference. Still one of the best banks in the UK in my opinion. Reviewed on: 22nd November 2018

The best banking customer service!

First Direct has been fantastic at having accessible banking. Their internet service is easy to use. When you phone up the advisors are brilliantly warm and helpful. Banking can be stressful and I really appreciate that they make it as easy and unthreatening as they possibly can. Reviewed on: 22nd November 2018

First Direct

Never had to wait more than a few minutes and queriesnare always sorted quickly Reviewed on: 22nd November 2018

Good everyday banking

Free overdraft and quick to answer the phone. Reviewed on: 21st November 2018

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