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first direct: Current Account reviews

View other first direct products
4.73
Based on 1,489 reviews, last reviewed 8th May 2026
20% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026
Phil A's avatar
Phil A

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026
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Linda
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

The best service

5
Always answer the phone straightaway & so helpful & friendly. Fantastic app too. Reviewed on: 4th December 2018
vittoria's avatar
vittoria

easy to use and reliable

5
I've used fd for three years now and have been consistently impressed by their apps ease of use and reliability. Also any calls to the customer help line are answered promptly by a professional well informed financial services support person. Reviewed on: 30th November 2018
michael's avatar
michael

Clear and easy to use bank account

5
I opened an account with First Direct recently and found them to be exceptionally helpful and the online account is easy to use. Reviewed on: 28th November 2018
Fuzzbox9's avatar
Fuzzbox9

Always there.

5
I have been a customer for over eighteen years.They are always available and have always been able to help me sort out my finances.I am disabled and dreadful with money but they are always patient and efficient.Regardless of any offers to change bank, I never will. Reviewed on: 27th November 2018
Alex's avatar
Alex

Excellent Customer Service

5
Excellent mobile banking app. Speedy and helpful telephone customer services. Competitive products. Reviewed on: 27th November 2018
Jenny Worrall's avatar
Jenny Worrall

Supremely Straightforward

5
Couldn't be happier with the service, which is transparent and easy to use. Reviewed on: 23rd November 2018
Nicholas Tucker's avatar
Nicholas Tucker

No 1 customer service

5
Painless transfer, generous bonus for joining. Great,helpful customer service, always available 365 days of the year Reviewed on: 23rd November 2018
Ian Sutheran 's avatar
Ian Sutheran

Fantastic customer service!

5
Always able to help quickly and efficiently, can sort out any issues there and then over the phone, contactable any time of day - wouldn't bank with anyone else! Reviewed on: 22nd November 2018
Fiona Martin's avatar
Fiona Martin

I never want to leave!

5
Having knowledgeable, helpful staff to deal with enquiries makes a big difference. Still one of the best banks in the UK in my opinion. Reviewed on: 22nd November 2018
Mick Dann's avatar
Mick Dann

The best banking customer service!

5
First Direct has been fantastic at having accessible banking. Their internet service is easy to use. When you phone up the advisors are brilliantly warm and helpful. Banking can be stressful and I really appreciate that they make it as easy and unthreatening as they possibly can. Reviewed on: 22nd November 2018
Kate's avatar
Kate

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