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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1356 reviews)

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4.69

Based on 1,356 reviews, last reviewed 9th Jul 2025

65% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I have banked with first direct for over 20 years. I have banked with first direct for over 20 years. I have always found them to be curtius and helpful even when they say no. Reviewed on: 9th July 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1356)

Excellent Customer Service

Fantastic. Always had excellent service whenever I have contacted them. Reviewed on: 27th January 2018

Switch to First Direct

Simple and very efficient to switch Reviewed on: 27th January 2018

20 years of customer service excellence

I have been a customer for 20 years and the customer experience has never changed and is consistently excellent. Reviewed on: 25th January 2018

absolutely no complaints!

I've switched to First direct over 5 years ago and haven't looked back since! Reviewed on: 24th January 2018

Never a Problem

It is online only and everything works. Any queries are dealt with immediately. Reviewed on: 23rd January 2018

Great bank

A human always picks up the phone. It's a fantastic bank if you care about customer service! And money to switch to them - perfect! Reviewed on: 21st January 2018

How banking should be

I've been with First Direct since I was at Uni in 1998, I cannot fault them. Their customer service is one of the best across all companies I have dealt with. They answer the phone quickly and you don't have to go through any ridiculous options to speak to a person, they are just there, immediately. They are what other banks and companies should aspire too. They phone app and online banking have always been top-notch. They really do deserve to win. Reviewed on: 20th January 2018

A breath of fresh air

Real people answering the phone after a couple of rings and holding intelligent conversation with you rather than reading from a script. A world apart from previous banking experiences. I had one issue with money going missing during an ISA transfer which they dealt with quickly and even phoned back to double check it was resolved. Reviewed on: 20th January 2018

Great customer service

Fantastic customer service from 1st direct - there is a reason they consistently get great customer feedback! Reviewed on: 20th January 2018

Internet banking pioneers

At start up First Direct were miles ahead of its competition- today it is still in the top 10 with fintech start ups like Starling bank et al Reviewed on: 16th January 2018

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