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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

A bank you can rely on

Friendly, accommodating and quick to deal with all your banking needs....what's not to love? Reviewed on: 3rd January 2019

Highly Recommend

Definitely would recommended First Direct to family, friends and people I don’t know!! They answer the phones within 10 seconds when you call and you always speak to an actual real person. I’ve never had to wait on hold for 10 or 15 minutes like I have with other banks. Reviewed on: 3rd January 2019

Easy and friendly

Seamless customer experience at every level of interaction. Phone banking by far the easiest I’ve ever experienced, with friendly/knowledgable staff and a very easy connection and security process. Absolutely love it Reviewed on: 2nd January 2019

Brilliant service

Excellent customer service and very good app Reviewed on: 31st December 2018

Easy to use, great service

Easy to access, easy to use, great service Reviewed on: 25th December 2018

Excellent

A bank and customer service worth shouting about Reviewed on: 21st December 2018

Easy to deal with

A bank that does what you ask with no fuss, they deal with your queer and that is all no questions about buying other products. An excellent service. Reviewed on: 20th December 2018

Brilliant Bank

I have banked with first Direct for over 15 years. I would recommend this bank because of the excellent customer service and the security system which is used when logging in to my online accounts. Reviewed on: 18th December 2018

Easy to use, excellent customer service

I'm a long-time user of First Direct and can't fault them for their service over 25+ years. This product is easy to use and access and gives me what I need. Reviewed on: 18th December 2018

Great service

Easy to navigate website & excellent customer service Reviewed on: 18th December 2018

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