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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1356 reviews)

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4.69

Based on 1,356 reviews, last reviewed 9th Jul 2025

65% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I have banked with first direct for over 20 years. I have banked with first direct for over 20 years. I have always found them to be curtius and helpful even when they say no. Reviewed on: 9th July 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1356)

Brilliant customer service

First Direct are always top of the customer service polls. Having used them for over 10 years I can find no fault and find them helpful and easy to deal with on every interaction Reviewed on: 5th February 2018

First Direct - best telephoning banking service

I switched to First Direct from Natwest around 4 years ago. First Direct made the transition really easy, even through various complications on my side. I've never received unfair bank charges (unlike Natwest), communication is fantastic and I'm unable to get through to a customer service adviser within 2-3 rings. Customer service is second to none - always helpful, happy and polite. Wonderful bank. Reviewed on: 5th February 2018

Great for my everyday current account

Online banking is really easy to use. If I ring up, phones are answered quickly and the people are always really helpful. Reviewed on: 5th February 2018

Amazing Bank

The customer service is astounding. Reviewed on: 4th February 2018

First Rate Service from First Direct

First Direct always go out of their way to help. Be it current account, savings account or mortgage, they are super helpful and polite. Love them! Reviewed on: 4th February 2018

Best Customer Service

Great customer service, can't fault the bank. Changed over from Barclays in November, using the switch service. Was smooth, fast and was kept update through the whole process. Reviewed on: 4th February 2018

Great customer service and easy online banking

Love that when I need to call there are no automated messages and menus to go through and you get connected to a real person within a few seconds. Plus their online banking is easier than others Reviewed on: 3rd February 2018

Talk to your bank, whenever you want: simple but brilliant

Ahead of its time, this telephone (and now online) based bank is simply easy to use, friendly and reliable. In fact, they've just thanked me for 25 years of loyalty. Reviewed on: 2nd February 2018

Quick and Simple

No waiting on the phone and simple efficient processes. Very helpful staff available 24/7. Perfect. Reviewed on: 31st January 2018

Seamless

Everything worls as it should with no hassle. top customer services Reviewed on: 28th January 2018

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