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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1356 reviews)

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4.69

Based on 1,356 reviews, last reviewed 9th Jul 2025

66% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I have banked with first direct for over 20 years. I have banked with first direct for over 20 years. I have always found them to be curtius and helpful even when they say no. Reviewed on: 9th July 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1356)

Excellent Service

Have been with FD for 20+ years and continue to be delighted by their excellent service at all times. Have and will recommend them. Reviewed on: 10th February 2018

First Direct - Perfection year after year

Cash machines on every corner (Post Office/HSBC), internet banking and telephone banking. The perfect company is there is such a creation. Reviewed on: 10th February 2018

First Class Service

Been with them since they first started, always excellent Customer Service, Voice ID Verification an added bonus. Reviewed on: 10th February 2018

Banking made easy

Having switched banks many times I’ve stuck with First Direct. I like the straightforward service especially the App for quick & easy money management Reviewed on: 10th February 2018

ALWAYS BEEN AMAZING

BEEN A CUSTOMER FOR ABOUT 20 YEARS NOW...NEVER HAD ANY PROBLEMS WHATSOEVER, CUSTOMER SERVICES ARE ALWAYS SO HELPFUL, FRIENDLY AND QUICK TO RESOLVE ISSUES. Reviewed on: 9th February 2018

Amazing

Wouldn't leave if you paid me - best service best products Reviewed on: 9th February 2018

Best online bank

Simple to use, everything can be done online but if needed telephone support, team available, friendly, professional and very helpful. Reviewed on: 9th February 2018

Great customer service

I have found the customer service second to none. Would definitely recommend to others. I also got a switching reward which was a welcomed bonus. Reviewed on: 8th February 2018

Fast professional customer service

Each time I call, it is answered in seconds, always handled professionally, giving me immense peace of mind. Reviewed on: 7th February 2018

Easy Banking

I do most of my banking online and it's easy to do, the interface is simple and straightforward allowing me to do most things that I want to. I also get text messages several times a week with a mini-statement and information about money going in and out of my account so I don't have to go online as often. It's just easy. But the very best thing is the customer service. Before online banking I used to manage my account by telephone and I still have to call sometimes and they are always polite, helpful and patient and I know that if I call them about anything it will be sorted or explained fully. They also call me occasionally to see if I'm happy with everything. Reviewed on: 7th February 2018

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