Smart Money People Logo
Share this page
Link copied

first direct: Current Account reviews

View other first direct products
4.69
Based on 1,356 reviews, last reviewed 9th Jul 2025
65% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

I have banked with first direct for over 20 years. I have banked with first direct for over 20 years. I have always found them to be curtius and helpful even when they say no. Reviewed on: 9th July 2025
Rose 's avatar
Rose

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025
James's avatar
James
Read all reviews Write a review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

Review first direct: Current Account now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

first direct Current Account reviews (1356)

Great customer service

5
I originally moved over to First Direct purely for their account switching offer but their customer service has been so good I couldn't bring myself to move elsewhere. They also offer a great free overdraft service compared to peers. Reviewed on: 11th February 2018
Nick's avatar
Nick

The Best

5
Superb personal service at the end of a phone. Reviewed on: 11th February 2018
Mike Bugg's avatar
Mike Bugg

first direct 1st place

5
cash back to switch east web banking and uk customer help line Reviewed on: 10th February 2018
Paul Gundry's avatar
Paul Gundry

Great customer service

5
Always good customer service no matter who you get. Reviewed on: 10th February 2018
Elisa Cartwright's avatar
Elisa Cartwright

Consistently excellent

5
Always professional, helpful and nothing too much trouble. Recommend whenever I get chance to family and friends, can no imagine using any other bank. Reviewed on: 10th February 2018
Jill Johnson's avatar
Jill Johnson

Friendly Banking

5
When you telephone their call centre, not only is it in the UK (!) but the staff are incredibly helpful and do their utmost to sort out your problem. There is no passing you on to someone else and leaving you hanging on the line for ages. Reviewed on: 10th February 2018
Nigel Greaves's avatar
Nigel Greaves

Good service

4
Prompt reply from advisers and 250 pounds uncharged overdraft. Reviewed on: 10th February 2018
Soraya Rodrigues's avatar
Soraya Rodrigues

Free IBAN transfers

5
Already pleased with this account and now international transfers are free too. Reviewed on: 10th February 2018
Nick R's avatar
Nick R

been with them years

5
allways on phone if needed,great IT site Reviewed on: 10th February 2018
melville bowman's avatar
melville bowman

Excellent bank

5
Brilliant customer service, never any problems. Reviewed on: 10th February 2018
Daniel Austin's avatar
Daniel Austin

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from first direct?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill