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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

Customer service is second to none

I have used First Direct since shortly after they were set up, and they have never rested on their laurels. Their web site is very rarely inaccessible, and their call centre is superb - in all these years, only once have I been on hold before my call was answered. What is more, their staff know what they are talking about, rather than recite answers from a pre-defined list of queries. Reviewed on: 25th January 2019

Excellent

Great service, helpline is actually helpful! Reviewed on: 23rd January 2019

Amazing bank.

I switched from natwest, and first direct’s app blows natwest’s out of the water so I don’t know why natwest keeps winning best app. Also amazing customer service, so so easy to get friendly human help. Genuinely never been so impressed by customer service but it is what first direct are known for, as well as fantastic savings rates and products. Reviewed on: 22nd January 2019

FD customer

still rules, best customer services, no blink blink app. keep it like this FirstDirect Reviewed on: 17th January 2019

Easy to get in contact and helpful

NO hassle bank account. Great over draft facility and very helpful customer advisers. Reviewed on: 13th January 2019

Excellent service.

Always answer the phone quickly which is very important for me. Reviewed on: 13th January 2019

Helpful staff

Always find staff are helpful and able to resolve queries. Reviewed on: 13th January 2019

Good Service and Straightforward Account

First Direct actually do always answer the phone with a person when you ring. No endless 'press 1 for x, press 2 for y...' automated nonsense. This does make a massive difference. Reviewed on: 12th January 2019

Best customer service

Always great customer service whenever you call. Reviewed on: 12th January 2019

Very good customer service.

Transferred to this bank with £150 cashback but been very impressed with customer service and a great app! Reviewed on: 12th January 2019

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