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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1357 reviews)

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4.69

Based on 1,357 reviews, last reviewed 15th Sep 2025

95% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very generous 0% overdraft, great to bank with My partner had First Direct before I did and encouraged me to get it. Have been with them for 3 years am so happy I switched! Very generous 0% overdra... Read more Reviewed on: 15th September 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1357)

First Direct

First by name and first by service Reviewed on: 5th November 2018

An excellent bank

First Direct are a superb bank. Not for them, the regular computer crashes of the High Street banks - they are technologically solid. And their customer service is the best there is. Only once, in all the time I have been with them (and I joined in their first year) has my phone call nolt been answered by the second ring. Basically, one can't fault them. Reviewed on: 5th November 2018

They've just been great... for nearly 30 years

Not really that much more to say. Reviewed on: 24th September 2018

Challenging set-up process, excellent customer service

Opening the account was hardwork - shame you can't use the HSBC branches during this process. However, customer service and products are very good. Reviewed on: 19th July 2018

Great online account with options to link to savings accounts and mortgages and good online security

Always happy with the service and the online security is top notch Reviewed on: 17th July 2018

Easy to use webite.

Competitive rates of interest and overdraft charges etc. Website is clear and easy to navigate. Reviewed on: 30th June 2018

Always on hand to help!

Love the fact that the First Direct team is always on hand, no matter what time of day! Also like the fact it's a UK call team, so no language barrier. Reviewed on: 29th June 2018

excellent

Excellent bank always there to help you with a prompt and efficient service Reviewed on: 26th June 2018

Best service

I can't fault the service I have received from first direct down the years Reviewed on: 31st May 2018

Amazing

First Direct has amazing customer service and it's the best bank! Reviewed on: 17th May 2018

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