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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

No Problems

Been banking with first direct for a few years now and never any problems. A good phone app and online banking makes things very easy. Reviewed on: 15th April 2019

top notch

Customer service is brilliant, always helpful and easy to sort any issues over the phone Reviewed on: 15th April 2019

Good but not great

Fantastic at the basics. Instant telephone response by UK based call handlers. Polite, calm and well informed. However, when things get complicated not quite so impressive. However, for the day to day of personal banking very good. Reviewed on: 15th April 2019

Great

Great customer service and got a switching bonus. winner. Reviewed on: 10th February 2019

Superb, customer service second to none

Superb customer service second to none. I transferred to this bank over 2 years ago and would recommend it to all my friends and colleagues. I have received first rate customer service from them since day one. I love the fact that I can speak to someone in this country who understands how banking works. And also that I don't have to go through 6 or 7 menus on the telephone to speak to a person. Reviewed on: 10th February 2019

The best bank for busy people with complicated lives

Brilliant customer service with empathic and friendly staff who are willing to help you find solutions to problems. Reviewed on: 10th February 2019

so easy

love first direct the account is so easy to use and if you have to phone them they are brill and you can understand them cos its in the uk Reviewed on: 10th February 2019

Excellent bank for over 25 years

Joins First Direct in 1994 and never looked back since Reviewed on: 10th February 2019

Always a prompt, professional and friendly service

The bank that puts the customer 1st Reviewed on: 10th February 2019

Very good customer service

First Direct has a contact centre, based in the UK, that is open 24 hours a day, so you can ring and talk someone at any time. If you have an overdraft, the first £250 is interest free which is very helpful, and unlike most other UK bank accounts. Reviewed on: 9th February 2019

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