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first direct: Current Account reviews

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4.69
Based on 1,357 reviews, last reviewed 15th Sep 2025
95% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Very generous 0% overdraft, great to bank with My partner had First Direct before I did and encouraged me to get it. Have been with them for 3 years am so happy I switched! Very generous 0% overdra... Read more Reviewed on: 15th September 2025
Rachel O'Neill's avatar
Rachel O'Neill

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025
James's avatar
James
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1357)

First Class

5
Excellent experience all round from this bank from setting up the account to managing it online. Would thoroughly rerecommend to anyone for a current account with great customer service. Reviewed on: 6th November 2018
Dan Clay's avatar
Dan Clay

Good product

4
Good deal and customer service but get too much paperwork Reviewed on: 6th November 2018
Chris Riley's avatar
Chris Riley

Amazing service

5
Easy app and great customer service Reviewed on: 6th November 2018
Meghan's avatar
Meghan

Exceptional customer service

5
I’ve never had one issue with first direct after previously having multiple with rbs, every time I phone or have any issues they help me out instantly and having no automated service is such a bonus Reviewed on: 6th November 2018
Meghan's avatar
Meghan

First Direct

5
Does what you want it too. and very easy online banking. Reviewed on: 6th November 2018
Gary Elliott's avatar
Gary Elliott

Good for all

5
Great service and high quality for the customer.good website Reviewed on: 6th November 2018
Richard Priestley's avatar
Richard Priestley

Easy banking

5
Great easy to use app and helpful staff. Reviewed on: 6th November 2018
Damion Jones's avatar
Damion Jones

Great account, online security and access and fantastic customer service

5
1st Account is great because you can link it to other savings accounts and mortgages, it has great online security and access features and has great customer service available anytime Reviewed on: 6th November 2018
Fiona King's avatar
Fiona King

Great account, online security and access and fantastic customer service

5
Great account with options to link to savings and mortgage accounts. Easy to use online and has great online security Reviewed on: 6th November 2018
Fiona King's avatar
Fiona King

5 Star Service

5
This is by far the best bank I’ve ever banked with. They truly care about their customers and have always been extremely helpful. Reviewed on: 6th November 2018
Hanken93's avatar
Hanken93

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