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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1493 reviews)

View other first direct products

4.70

Based on 1,493 reviews, last reviewed 10th Aug 2026

92% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

fd - hassles free internet banking No hassle, to steal a line from another no nonsense product, it does exactly what it says on the tin Reviewed on: 14th July 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1493)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Excellent customer service

Always speak to a human who is always knowledgeable and helpful Reviewed on: 22nd January 2026

Always rated as a top banking provider and so far I...

Always rated as a top banking provider and so far I find that to be the case. Reviewed on: 22nd January 2026

First direct current account

Never had a problem, and any questions queries are answered fast and simply. Reviewed on: 22nd January 2026

They have always been there.

They have always been there right from their first day and, a rarity, in this day and age, they put the customer first. Reviewed on: 22nd January 2026

Always fantastic service

Whenever I’ve needed to speak to first direct by phone, they have been so incredibly helpful. They even have recognition so there’s no complicated codes or answers to remember and they really do everything they can to help. Reviewed on: 22nd January 2026

Top bank

Recently switched to first direct and it couldn’t have been easier. Also their app is excellent and all with brilliant customer service department. Reviewed on: 22nd January 2026

24hours phone help.

24hours phone help. Excellent website and app which are very easy to navigate and include excellent tips and advice on a range of financial issues. Reviewed on: 22nd January 2026

Excellent customer service

I have always had good customer service especially when I have required help with Fraudulent charges on my account, quick process to applying for loans and kept up to date with new products and procedures Reviewed on: 22nd January 2026

Great, knowledgeable, helpful and available customer...

Great, knowledgeable, helpful and available customer service. Great app features and simple to use and navigate. Access to a great savings interest rate. Reviewed on: 22nd January 2026

First Direct 25 Years By My Side.

I've been a Customer of First Direct for over 25 years, from being hugely in debt with a Mortgage to now being retired with a very limited income, First Direct have been absolutely superb, never missing a beat with information about my accounts and always there at the end of a phone should I need to contact them. Reviewed on: 22nd January 2026

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first direct: Current account reviews

92% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

first direct Current account reviews (1493)

Quick Service

Excellent customer service

Always rated as a top banking provider and so far I...

First direct current account

They have always been there.

Always fantastic service

Top bank

24hours phone help.

Excellent customer service

Great, knowledgeable, helpful and available customer...

First Direct 25 Years By My Side.

Do you have a different first direct product?

Want to see more from first direct?

Regular Saver Account

Bonus Saving Account

Fixed Rate Mortgage

Join Smart Money People

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