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first direct: Current account reviews

Name: Current account
Rating: 4.68 (1496 reviews)

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4.68

Based on 1,496 reviews, last reviewed 2nd Sep 2026

86% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

People on the phone It's rare to be able to access a human without layers of ai bots these days, FD have people who pick up calls! Reviewed on: 2nd September 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1496)

Review of the first direct, Current account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Excellent customer service

I have always had good customer service especially when I have required help with Fraudulent charges on my account, quick process to applying for loans and kept up to date with new products and procedures Reviewed on: 22nd January 2026

Great, knowledgeable, helpful and available customer...

Great, knowledgeable, helpful and available customer service. Great app features and simple to use and navigate. Access to a great savings interest rate. Reviewed on: 22nd January 2026

First Direct 25 Years By My Side.

I've been a Customer of First Direct for over 25 years, from being hugely in debt with a Mortgage to now being retired with a very limited income, First Direct have been absolutely superb, never missing a beat with information about my accounts and always there at the end of a phone should I need to contact them. Reviewed on: 22nd January 2026

Humans on the phone!

It's easy to get a human on the phone unlike everything else these days, they have understandable accents and are so helpful. Reviewed on: 22nd January 2026

First Direct staff are their greatest product.

First Direct staff are professional and friendly. I've invariably had a great experience every time I've had occasion to contact them. Reviewed on: 22nd January 2026

Easy to set up and to use the app.

Easy to set up and to use the app. Very good interest rate on linked regular saver Reviewed on: 22nd January 2026

I just find their service strong and clear

I just find their service strong and clear Reviewed on: 22nd January 2026

No problems whatsoever.

No problems whatsoever. Very helpful, and always search for an answer. Polite and friendly. Reviewed on: 22nd January 2026

Always amazing customer service.

Always amazing customer service. Reviewed on: 22nd January 2026

Good customer services.

Always pick up the phone quickly and respond to requests patiently and efficiently. Good products. Good interest rates. Would recommend to others. Reviewed on: 22nd January 2026

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