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first direct: Current account reviews

Name: Current account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

16% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1489)

Review of the first direct, Current account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Great company

Great company. Easy to interact with. Simple to use app and easy to transfer money etc. Reviewed on: 8th February 2023

Best Bank Ever

Amazing Customer Service Treated as humans and not as robots Reviewed on: 8th February 2023

Solid, steady and one foot in the past

The first direct 1st Account is a solid, stable and reliable bank account from a company which many will not recognise, but which is very firmly rooted in our minds, as a child company of HSBC - one of Britain's finest financial triumphs. Reviewed on: 7th February 2023

Great customer service

I've banked with first direct for 26 years and in that time their service has been excellent. I believe that they still provide a great service and even though I readily change financial services products I have no intention of moving my main bank accounts away from them. Reviewed on: 7th February 2023

Great all round

Great Bank with excellent customer service Reviewed on: 3rd February 2023

Great service

Efficient, easy and contactable at all times. Just what you want from a bank. Reviewed on: 2nd February 2023

GREAT SERVICE.

Such a user-friendly bank. A pleasure to deal with. Reviewed on: 2nd February 2023

Wonderful Bank

Great customer service. Always answer phone quickly. Have good knowledge Reviewed on: 2nd February 2023

Easy and friendly

Easy to navigate app and good website. Customer service is exceptional Reviewed on: 1st February 2023

Brilliant account!

Great communication, never has any issues, but when I've had to ring no long waits on the phone. The people who work in customer service are friendly and easy to speak to, not getting passed from one department to another. I regularly get text messages which are really easy to understand about overdrafts and offers. Reviewed on: 1st February 2023

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