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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1451 reviews)

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4.73

Based on 1,451 reviews, last reviewed 25th Mar 2026

8700% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Great online banking. Great online banking. Very easy to set up. Reviewed on: 25th March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1451)

Review of the first direct, Current Account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Excellent customer service

Easy to get hold of, straight forward, 5 star customer service Reviewed on: 12th January 2022

Excellent

Very quick to reply and sort out any problem that I have had, First got me a refund from another company in no time at all. Always get a speedy reply to my questions. Highly recommended. Reviewed on: 12th January 2022

Amazing customer service

Came for the switch deal, stayed for the amazing customer service! Reviewed on: 12th January 2022

1st Account

I've had my 1st Account for about 6 years, and I've always been happy with the service from First Direct. I'm able to call 24/7 for any queries I have, and staff have always been very professional and friendly. Unless you prefer a physical branch, I would recommend First Direct to anyone. Their app is easy to use, and like that I can search for specific payments to keep on track with my budgeting, and download previous statement to compare. Reviewed on: 12th January 2022

Mr

The app is easy to use, and it is quick to get through to friend and competent staff on the phone. Reviewed on: 12th January 2022

Excellent Customer Service

I changed to First Direct as I had heard good things about their customer service. I agree, they are great! It's all online and if you do need to use their telephone banking, it's efficient and quick. While I can't knock the app for logging in to banking, it's a bit of a pfaff on if you need to access transactions older than a month as you need to log on via the laptop and the security is seems much more complex (only because it's all linked biometrically on my phone, making it quick & easy) for that reason, I haven't given it full stars on recommending to friends and family. Reviewed on: 12th January 2022

Very easy to deal with

Great service with a good app. Customer service seems to be availble all the time through chat which is perfect for me. Reviewed on: 12th January 2022

Easy As

Love the simplicity of the App for handling my account. Reviewed on: 12th January 2022

Great online security

Still great service apart from a morning 2 months ago when their were technical issues with Mastercard Reviewed on: 12th January 2022

Great service

First Direct staff are always polite, friendly and helpful. Their service is exemplary and in the decades of banking with them I’ve never had a problem or issue. Reviewed on: 11th January 2022

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