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first direct: Current Account reviews

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4.69
Based on 1,356 reviews, last reviewed 9th Jul 2025
86% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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9%
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2%
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1%
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3%

Latest highest rating:

5

I have banked with first direct for over 20 years. I have banked with first direct for over 20 years. I have always found them to be curtius and helpful even when they say no. Reviewed on: 9th July 2025
Rose 's avatar
Rose

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025
James's avatar
James
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1356)

Great Service

5
Great Service. Easy to use AP and 24 hour customer service. Reviewed on: 13th July 2020
Andrew Wyllie's avatar
Andrew Wyllie

Great app functionality and customer service

5
I really rate this bank always polite and efficient and the app allows you to do so much such as pay cheques in by scanning them Reviewed on: 13th July 2020
Dale Askew's avatar
Dale Askew

A great bank that has been contactable each time we've needed them

5
I really think First direct are the best bank I've used . I feel they are reliable and trustworthy. Reviewed on: 12th July 2020
Rebecca Beesley's avatar
Rebecca Beesley

Excellent service

5
Very helpful, option to do on line or talk to someone Reviewed on: 12th July 2020
Bayview 's avatar
Bayview

Great service

5
I've been banking with first direct for 20 years, never had a complaint against them in that time. excellent service Reviewed on: 12th July 2020
Mike Clarke's avatar
Mike Clarke

Great Service

5
15 years and one bad issue to report. I used to work for one of the big High St banks and can honestly say they were dreadful by comparison Reviewed on: 6th July 2020
Deborah Gilbody's avatar
Deborah Gilbody

Always there

5
Always answer and a UK call centre Reviewed on: 1st July 2020
am167krp's avatar
am167krp

Great service, great products

5
Always easy to get hold of, never had a problem with service, never been unhappy with products. Would never move! Reviewed on: 30th June 2020
Lwalklate's avatar
Lwalklate

Very easy and lots of options

5
The app in particular allows for great control over the 1st account. Very simple and easy to organise. Reviewed on: 27th June 2020
Joe's avatar
Joe

Great and flexible account

5
Excellent customer service and really helpful . Reviewed on: 20th June 2020
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