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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

Easy, efficient, informed

I would recommend FD as the service is easy to use, calls are answered in 2 rings and the staff are clear and knowledgeable Reviewed on: 16th March 2022

Excellent, reliable service

Have banked with them for years and still as reliable as ever. Removes banking stresses. Reviewed on: 13th March 2022

Not a great bank Do not use

Was happy open an account with them, I then transfer 200 from another account next thing I know account was frozen and then close with no reason.. Reviewed on: 13th March 2022

First Every Time

I switched my bank account to First Direct last year and from my first introduction it has been fantastic. The switch was seamless and the App is really easy to navigate and setting up the account was quick and easy. Since then it's been full steam ahead and the phone and online support has been first class. Reviewed on: 10th March 2022

First Direct - The Best of The Best - Absolutely Faultless!!

I have had a First Direct account since they started, about 30 years ago, and I have never looked back. Before then I had spent 40 years flipping from one bank to another without receiving any degree of good service at all. With First Direct, I found my soulmate - and I've never looked back or looked round since. They simply cannot be bettered, and I would not leave them for all the tea in China. 24-hour a day service, 7 days a week, 52 weeks a year. And a real person to speak to whenever I like. Well done, First Direct - you are so much more than any other bank could ever aspire to! Reviewed on: 8th March 2022

So helpful and efficient

Always professional efficient and effective Reviewed on: 4th March 2022

Very safe banking great customer service

Never have to wait to speak to someone but can be a nightmare when changing phones due to digital key Reviewed on: 3rd March 2022

Fading fast

Denying technical problems is the attitude of the incompetent or the arrogant. Don't treat customers like fools, that seems to your department! Reviewed on: 2nd March 2022

best bank

excellent service and always there when i need them Reviewed on: 2nd March 2022

Great service all round

I have had an account for five years and never had a single issue with them . Polite and friendly staff and a good website. Reviewed on: 28th February 2022

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