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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1357 reviews)

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4.69

Based on 1,357 reviews, last reviewed 15th Sep 2025

95% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very generous 0% overdraft, great to bank with My partner had First Direct before I did and encouraged me to get it. Have been with them for 3 years am so happy I switched! Very generous 0% overdra... Read more Reviewed on: 15th September 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1357)

Review of the first direct, Current Account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

I have always had a great experience with first direct.

I have always had a great experience with first direct. Great customer service and friendly staff. Online banking is simple straight forward and unlike the alerts you get . Reviewed on: 28th February 2025

Switch to first direct!

I was amazed how easy first direct made it to switch from my old bank account. The service was amazing Reviewed on: 27th February 2025

Love First Direct .

Love First Direct . Get through to a human being very quick when you phone up . When we were scammed the fraud team were very good and sorted it out Reviewed on: 27th February 2025

It’s always easy with first direct - they are quick...

It’s always easy with first direct - they are quick to pick up the phone and helpful. I’ve yet to have a bad experience. Reviewed on: 27th February 2025

Brilliant customer service support.

Brilliant customer service support. A human to speak too no AI Reviewed on: 27th February 2025

Easy to do transfers, review transactions, access st...

Easy to do transfers, review transactions, access statements Reviewed on: 27th February 2025

Good benefit of opening a current account

If you open a current account you can have access to good rates on savings accounts. Reviewed on: 27th February 2025

I've been with First Direct for thirty years.

I've been with First Direct for thirty years. The customer service is excellent. You never have to wait to speak to someone, as your phone call is answered almost immediately. All the staff are friendly and helpful. Reviewed on: 27th February 2025

Reliable and efficient

You can speak to someone in this country any time of day Reviewed on: 27th February 2025

Great app, easy to use, good customer service.

Great app, easy to use, good customer service. Really easy to set up my account. I like that you can freeze the card on the app, just in case you lose it. Reviewed on: 26th February 2025

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