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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1495 reviews)

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4.70

Based on 1,495 reviews, last reviewed 19th Aug 2026

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

You can talk to a human on the phone A human is available without talking to a bot for 20mins, they are in the UK with good English. Reviewed on: 19th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1495)

Review of the first direct, Current account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

The best customer service

First direct are a great bank. Really great customer service and fabulous online. Reviewed on: 15th January 2022

Always available

Really helpful and friendly and so good to be able to speak to a human being Reviewed on: 14th January 2022

Best current account

Innovative, easy and always helpful when you need to speak to them. Can’t recommend them enough. Reviewed on: 13th January 2022

Brilliant customer services

i love this bank, they are friendly, helpful and a pleasure to bank with Reviewed on: 12th January 2022

Great customer service

Never had any issues with First direct… they sort things out quickly, and are genuinely helpful. App is quite good and allows you to do most things online Reviewed on: 12th January 2022

Consistent service

I’ve been with this bank for a number of years now. Before I used to swap banks quite often. First Direct haven’t given me any cause to do so. Reviewed on: 12th January 2022

Excellent customer service

Easy to get hold of, straight forward, 5 star customer service Reviewed on: 12th January 2022

Excellent

Very quick to reply and sort out any problem that I have had, First got me a refund from another company in no time at all. Always get a speedy reply to my questions. Highly recommended. Reviewed on: 12th January 2022

Amazing customer service

Came for the switch deal, stayed for the amazing customer service! Reviewed on: 12th January 2022

1st Account

I've had my 1st Account for about 6 years, and I've always been happy with the service from First Direct. I'm able to call 24/7 for any queries I have, and staff have always been very professional and friendly. Unless you prefer a physical branch, I would recommend First Direct to anyone. Their app is easy to use, and like that I can search for specific payments to keep on track with my budgeting, and download previous statement to compare. Reviewed on: 12th January 2022

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