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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Polite, clear with instructions,.

Polite, clear with instructions,.helpful woth finding the right car and paid quickly Reviewed on: 28th April 2024

The customer service personnel listened to our needs...

The customer service personnel listened to our needs and worked with us on what finance would meet our needs ,they were very friendly and informative in all ways and never pushy with the product Reviewed on: 28th April 2024

Would highly recommend

I have used them twice so far for car and van finance and I would again because they provide such a great all round service. Easy to contact, always been able to give the information I need and resolve my query first phone call and great value. Reviewed on: 28th April 2024

It’s my second car finances good job do for me...

It’s my second car finances good job do for me thanks Reviewed on: 27th April 2024

A first class company to dealwith

I find First Response has a good customer care attitude. Always polite when dealing with problems . The staff are always polite very quick in answering problems. I have used First Response 3 times now and have always found them to be first class Reviewed on: 27th April 2024

Fantastic communication and contact from start to fi...

Fantastic communication and contact from start to finish. Easy and smooth transaction Reviewed on: 27th April 2024

From start to finish it has been brilliant and easy...

From start to finish it has been brilliant and easy through every process Reviewed on: 27th April 2024

EXEMPLARY CUSTOMER SERVICE

First Response Finance exemplified unparalleled customer service when I found myself in a dire financial situation. Which led to me being forced to terminate my finance contract unexpectedly, I felt overwhelmed and unsure of how to navigate my predicament. However, First Response Finance proved to be more than just a lending institution; they became a beacon of support during my time of need. Upon reaching out to them, I was greeted with empathy and understanding from the very beginning. Their team took the time to listen to my concerns and assess my financial circumstances thoroughly. Instead of simply offering generic solutions, they tailored their approach to my specific needs, recognizing the uniqueness of my situation. What truly stood out was their commitment to finding a payment plan that not only suited me but also alleviated the stress of my financial burden. They didn't settle for the easiest or most convenient option; instead, they went above and beyond to explore every avenue available, ensuring that the plan they offered was both feasible and sustainable for me. Throughout the entire process, they provided ongoing support and guidance, patiently answering any questions I had and offering valuable insights to help me make informed decisions. Their proactive communication and willingness to go the extra mile instilled in me a sense of trust in their services. Their exemplary customer service set a standard of excellence that I will always remember and appreciate. They didn't just provide a service; they extended a helping hand when I needed it most, reaffirming their commitment to their customers' well-being, and this is something that was a breathe of fresh air. Reviewed on: 27th April 2024

Really helpful when I was worried about the cross ov...

Really helpful when I was worried about the cross over of being paid and the finance going out Reviewed on: 27th April 2024

Quick, friendly, helpful. Top service.

I am deaf and they were very accommodating of my disability and made everything simple for me. They were quick with all their responses and made the process a breeze. I would recommend them to anyone looking to buy a new car. Reviewed on: 27th April 2024

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