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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Super fast service

First response made it very fast and easy to buy my car. They approved me in less than an hour, and all of the paperwork was done online. Paid the dealer next day. Couldn't recommend enough Reviewed on: 22nd July 2022

All very friendly an helpful

Very happy with everything very helpful sent me links emails kept me up to date with everything explained everything just very strait forward Reviewed on: 22nd July 2022

Great reliable service

Professional and reliable service. Helpful and committed customer service and keep you in the loop from start to finish Reviewed on: 22nd July 2022

Second time customer

I am currently using First Response to pay for my car that I use for work. It's my second vehicle I have bought using First Response. After my first time, I saw no reason to use anyone else. They are a pleasure to deal with, no nonsense finance and real people on the phone, not fixed responce robots like some companies. Reviewed on: 22nd July 2022

Best customer and sales advisors

I have taken three finance packages with this company every single time the service has been absolutely fantastic keep you updated all the way explain everything to you properly and answer every question without making you feel silly for asking Reviewed on: 22nd July 2022

Great customer service

All good . Nothing bad to say . First response dealt with the loan in an excellent manner . Reviewed on: 22nd July 2022

Straight forward and no nonsense

Was so easy to set up, no jargon and simple to understand, even for me! I wouldn’t hesitate to use this company again in the future as they don’t pester you constantly Well done guys Reviewed on: 22nd July 2022

Excellent company ,very helpful ,understanding , work out the best deals

I have been with first responce now for going on 4 years plus and never have had to ring them regarding my payments or change my details Reviewed on: 22nd July 2022

Easy process from start to finish

I’ve been a customer of first response finance for some time now having had finance through them for a number of vehicles including motorcycles each time the process was straightforward and everything explained in plain terms. The finance was tailored around the amount I could afford to pay and because I am paid on a weekly basis the finance is paid by direct debit weekly too so I have no big bills once a month I would highly recommend them to anyone who has adverse credit because they look at your affordability and not your past The rates may be slightly higher in the first instance but once you’ve proven you can maintain your agreed payments then if you refinance with them you get a better rate and it all helps build a better credit rating Reviewed on: 22nd July 2022

Great service

When I needed a car they were very helpful thxs Reviewed on: 22nd July 2022

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