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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.87 (7997 reviews)

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4.87

Based on 7,997 reviews, last reviewed 23rd Jul 2026

457% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

My experience with the finance company was exemplary... My experience with the finance company was exemplary from beginning to end. The entire process was conducted with exceptional professionalism, transpa... Read more Reviewed on: 23rd July 2026

Latest lowest rating:

1

Rude and aggressive "I am forced to leave this review due to a severe mis-selling issue I explicitly informed the dealership that I required a ULEZ-compliant vehicle. Ins... Read more Reviewed on: 16th July 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (7997)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Hope for everyone

Was very unsure about applying yor car fiance I really needed a car as I care for my sister and elderly parents I didn't hold up much hope of being accepted,as I had some past debt it was so straightforward to apply and an delighted I was accepted and when my car broke town and had a heftey bill first response was there to help and get me back on the road again.hope for the future they helped me when I has no one else to help me . Reviewed on: 11th August 2022

Great Experience

Very professional company who managed to arrange finance on a modern classic car, when others couldn’t understand it’s rarity. Superb Service! Reviewed on: 11th August 2022

Exceptional customer service

Is more than just a finance company, its a solution making company, finding the best outcome to ease the stress of the customer to benefit the company and the individual. Its reassuring to know you can pick up the phone and speak to someone that understands you .thank you Reviewed on: 11th August 2022

Superb company

Contacted first response looking for a new car and in a matter of days I went to pick up a lovely 3series bmw, payments are affordable and you can tailor your quote to suit your financial needs. Reviewed on: 11th August 2022

Unbelievable

Very well company..thanks so much Reviewed on: 11th August 2022

First Response Heroes.

I had a car mechanical nightmare on my reliable work horse, i had been considering finance for a while but was certain i would be rejected because off ccjs and i was by alot of other companies, first response finance contacted me and explained that credit history, is history and doesn't define the person you are today and they would like to get to know the customer more then the score so they can further understand the best way that they could help, it was approved with in a couple of days and i was driving away in a nice new car just a week later. Customer service has been nothing short of amazing on every occasion, they offer different payment plans to suit my needs and are always there to support if needed. Only reason is didnt get a 5* review is the price to repay on my finance was alot higher then others but i assume thats because of my ccjs, they did explain that i would be offered a better price next time if i was to keep to the repayment plan. Reviewed on: 11th August 2022

Very friendly and loads of experience

I would highly recommend them to my family and friends Reviewed on: 11th August 2022

Amazing Staff

Whenever you phone or contact First Response nothing is too much trouble for them. They have a team of exceptionally knowledgeable staff who go out of their way to make sure you get the car loan that suits your finances. First Response will always get my vote and I would not hesitate to recommend them to anyone. Reviewed on: 11th August 2022

They respond very quickly

They respond so quickly to answer any questions you may have and nice company to talk to Reviewed on: 11th August 2022

Excellent company to deal with

Excellent company to deal with . Customer service experience was exceptional. Explained everything in detail throughout the whole process. Nothing was hidden during the application process. And was very understanding and helpful when needed to change a payment date Reviewed on: 11th August 2022

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