Worst Car insurance company ever. Bought a new car, tried to change cover to new car, there response " we cannot provide cover for your... Worst Car insurance company ever. Bought a new car, tried to change cover to new car, there response " we cannot provide cover for your new car " so I am left with no option but cancel the policy, so simple ? but no, got to do it online and wait for a call back, then charge you £75 cancellation plus extra other fees making it £88 just to cancel, why do I have to pay to cancel because you cant offer cover on my new car ? not my fault you cant cover it, but told by guy on the phone " its not our fault you bought a new car either" what crap is that, discussing reply from a company representative Total rip-off, I will be contacting financial ombudsman, watchdog and any other organisation I can to bring this rubbish to light, totally unacceptable, never again will i uses this company. Just be very aware of there policy's Read more Read less

I completed a quote using a comparison site and go Skippy came back with the cheapest quote. Was out through to their website and filled... I completed a quote using a comparison site and go Skippy came back with the cheapest quote. Was out through to their website and filled all relevant sections . Their system did not like my bank details so was asked to call to verify identity. After waiting along time on the phone was put through to a customer service rep who said he would try to verify ended up been cut off. Called back through again and when answered explained to customer service what happened. The lady said I would have to pay an extra £20 as I was taking out policy over phone. I pointed out this was not acceptable as it was due to an issue with their system and they had asked me to ring. I use my car for business, not for carrying for hire and reward, but I do travel to other premises to teach and assess students. I had selected business cover, but the lady when going through the options said this only covers for travel to one permanent place of business and does not cover carrying passengers. I asked her to clarify this, as to me that would be commuting. As I work at my home address the majority of the time, I don't commute. I also asked her to clarify what if I was car sharing for no reward or taking my partner on a business trip with me socially would they be covered as a passenger, to which the answer was no. So unless you read the small print or ring you would find out business cover selected is basically only commuting, and heaven forbid you should have an accident, and you are at fault, your passengers wouldn't be covered. Needless to say I didn't take cover with them. By this time I had been sat for an hour after deciding to buy a new car, and went to the next company on the list and paid by card. To my annoyance I have just had the confirmation email to find Vavista is part of the same company, so it looks like more telephone calls tomorrow Read more Read less