GoSkippy Reviews

  Ratings based on 76 reviews       Last review 4 weeks ago    
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GoSkippy describe themselves as a fresh, independent insurance broker. If you're looking for GoSkippy reviews, you've come to the right place. Our Smart Money People can read and write reviews of their GoSkippy products, which helps others n the...

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GoSkippy describe themselves as a fresh, independent insurance broker. If you're looking for GoSkippy reviews, you've come to the right place. Our Smart Money People can read and write reviews of their GoSkippy products, which helps others n the community find the best insurance product. Leave your review today!

Overall Rating

Average

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GoSkippy Review Insight

What are people saying in their reviews?

Customer Service

56% of feedback is People related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Online

Car Insurance

Absolutely shocking!!!

Don’t use this company unless you like throwing your hard earned cash away!! The first policy was cancelled as they said my sons points weren’t declared....sure we did! Anyway benefit of the doubt, lost £500+. My son is young and and we were finding it... Read more

Don’t use this company unless you like throwing your hard earned cash away!! The first policy was cancelled as they said my sons points weren’t declared....sure we did! Anyway benefit of the doubt, lost £500+. My son is young and and we were finding it hard to get him insured on the car he had bought. ( 21 with a bloody good job so treated himself to high spec car). So got another quote from them checked and double checked all the details, everything above board.....same thing happened!!!! Would like to add that it all went through and he paid his deposit only to lose it again!! Taking this to the financial ombudsman! This company know exactly what they are doing and had now left my son uninsured with a car he can’t drive!!! RAGING!!!

Reviewed on 20th May 2021
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Anon
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Car Insurance

I strongly warn against using this company!!!

Again I warn you against the appalling practices of this company, their customer service is absolutely RUDE and... Read more

Again I warn you against the appalling practices of this company, their customer service is absolutely RUDE and useless....
STAY WELL AWAY they practice with NO integrity or care for their customers and how their bad behaviours can detrimentally effect innocent clients!!!!!
If I could give NO stars I would do yourself a favour and save yourself the stress use “any”other company!!

Reviewed on 1st April 2021
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Ruby Nathan
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Car Insurance

Avoid like the plague!

Absolute money grabbing *** purchased a new car midway through a policy - new quote was over double what other providers were offering. Then charged us £256 in cancellation fees! AVOID AVOID AVOID

Reviewed on 25th March 2021
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Russell
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Car Insurance

Avoid

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Avoid!!! Took out a insurance with them 80 pound a month it was, they telephoned be back and said the credit side off it had declined and wanted me to pay 200 a month this was one week later. They kept my 80 pound and wanted a another 75 pound cancellation fee because I couldn't afford 200 pound a month :/ because we had agreed on 80pound a month. Because I felt this was unfair I didn't pay the cancellation fee which they have now added 100 pound on top. Disgusting company!!

Reviewed on 11th January 2021
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Samantha
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Car Insurance

Appalling Service

Took out insurance with GoSkippy, requested cancellation of the policy by email and 2months later i was hit with a demand for outstanding payments as well as a late payment on my credit file and excuses for not processing the cancellation. I certainly... Read more

Took out insurance with GoSkippy, requested cancellation of the policy by email and 2months later i was hit with a demand for outstanding payments as well as a late payment on my credit file and excuses for not processing the cancellation. I certainly dont recommend their service and will not be using them again.

Reviewed on 21st December 2020
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JoSHalom
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Car Insurance

Horrible customer service

Horrible, horrible horrible customer service, they talk over you and argue with you, man I spoke to after I had an accident was so unpleasant it made the whole experience so much worse. Never had a good exchange with them, full of "admin fees" so not... Read more

Horrible, horrible horrible customer service, they talk over you and argue with you, man I spoke to after I had an accident was so unpleasant it made the whole experience so much worse. Never had a good exchange with them, full of "admin fees" so not worth the cheap price, you'll be paying for it later. Charged me £25 (reduced to £50 due to being in renewal period) for admin fee for change of address. Wouldn't add my partner onto my policy due to being self employed (despite 20 years no claims and no business use). Would NEVER use again, regret having a policy with them. Horrible experience

Reviewed on 16th December 2020
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izzy
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Car Insurance

Very very bad

WHATEVER you do stay away from this company.... Please save yourself the grief of dealing with such an awful company such as this!!!!!! If I could have given no star I would have that what I think of this company!

Reviewed on 13th November 2020
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MrgoldenMetall Imvu
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Car Insurance

RIP off

Auto renewed my policy that Ididn’t want Then Tryed to charge me 245 Cancelling after a month Avoid at all costs Will happily take your money but won’t cancel you policy without trying to rip you off

Reviewed on 15th October 2020
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Paul n
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Car Insurance

Good customer service

I have had great customer service from GoSkippy if I have ever needed to speak to them before. The staff are friendly and efficient and answer all questions in a professional manner. I would recommend other users.

Reviewed on 9th August 2020
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Alice5454
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Car Insurance

fast in taking your money try getting it back

my wife was insured with them and cancelled it on the 27/6/2020 the said they paid the money into my bank account but its been closed since... Read more

my wife was insured with them and cancelled it on the 27/6/2020 the said they paid the money into my bank account but its been closed since 3/3/2020.
but kept saying it saying my bank was wrong they can pay into account when closed.
so now 5/08/2020 told them my bank is sending bank statement for all my accounts and a letter saying no money has ever been paid by them in my bank.
but they keep refusing to pay the money saying its been paid so they are more likely calling me and the bank lairs in a around about way.
they are the worst iv had to ever deal with in my life and am 64 and they still refused to pay the money back .
if you pay them money try and get it back you will be lucky am still waiting 7 weeks

Reviewed on 6th August 2020
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don
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Car Insurance

WHATEVER you do stay away from this company!!!!

WHATEVER you do stay away from this... Read more

WHATEVER you do stay away from this company....
They have detrimentally caused extreme stress with their lack of good customer service.
Complaint taken to the ombusman who found completely in our favour, yet told by Ombusman to rectify their mistake they STILL drag their feet, Jasmine the complaint handler is incompetent just like the sham of a business!
Please save yourself the grief of dealing with such an awful company such as this!!!!!!
If I could have given no star I would have that what I think of this company!

Reviewed on 18th July 2020
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Ruby
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Car Insurance

Proactive and thoughtful

Good communications from GoSkippy by email

Reviewed on 13th July 2020
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Michael Utterson
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Car Insurance

devastating

worst company ever, trying to rip off people...would like to know what legal actions to take ..

Reviewed on 5th June 2020
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MAD
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Car Insurance

worst!!!!

trying to claim money without being able to breakdown the cover costs. I will take the matter farther to FINANCIAL OBUDSMAN SERVICE , IF WE CAN GATHER MORE COMPLAINS THAT YOU THINK CAN TAKE THEM DOWN PLEASE REPLY TO MY REVIEW.

Reviewed on 5th June 2020
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MAD
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Bike Insurance

Horrific

These people are crooks. They make charges for pretty much every phone call or change you... Read more

These people are crooks. They make charges for pretty much every phone call or change you make.
The premium was a few quid cheaper than the next cheapest, but I ended up paying over £200 in fees for making basic changes (update my details, out a private number plate in my car, etc.)

Never known an insurance company this bad.

Reviewed on 11th May 2020
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Lee Chaplin
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Bike Insurance

What a pile of .......

So I was with this so called company for just over a year as was the cheapest on go compare, and I had changed my bank account and i had rang to change the direct debit to be told i couldnt after a certain date so I waited and rang again and swapped... Read more

So I was with this so called company for just over a year as was the cheapest on go compare, and I had changed my bank account and i had rang to change the direct debit to be told i couldnt after a certain date so I waited and rang again and swapped to my new account.
To which I recieved a message from my bank telling me that goskippy cancelled the direct debit just before the monthly payment was due so I reset it up and tried to pay a one off payment for that month they didn't take and it wasnt taken.
So I got in touch with them through email as noone in the office due to the pandemic and the reply was that it was me or my bank that was at fault for the missed payment so they cancelled my policy and filed it and now demanding twice the amount owed.
Beware of this company they are out to make a profit not help you insure.

Reviewed on 14th April 2020
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User20
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Car Insurance

Total car insurance rip off

I have been driving for over 25 years and have never experienced a more money grabbing and incompetent car insurer than Go... Read more

I have been driving for over 25 years and have never experienced a more money grabbing and incompetent car insurer than Go skippy.

My son's car insurance was due for renewal and Go skippy was one of the cheaper insurers on Go Compare without a black box. The first instalment was paid and then the emails started requesting a multitude of information one being the proof of no claims. The previous insurer Admiral sent an email to confirm and this was forwarded to GoSkippy. We heard nothing until an email was sent saying the policy would be cancelled as the relevant documents had not been provided. A phone call was made to GoSkippy call centre in South Africa and they wanted an actual letter on headed paper from the previous insurer and wanted it attached to an email. Admiral had no issue doing this but explained it is not usual practice as the email was enough. Also Go skippy only gave us three days to present the letter which was totally unacceptable. As soon as Admiral provided the letter it was forwarded to Go skippy and a follow up call was made. My son was then told that there was a discrepancy with the length of his no claims as they had three years recorded and the letter was for one year. My son explained that this must be a mistake and could they not recalculate the premium payments. Go skippy said no and only offered a cancellation my, son had not been insured for even a month and they wanted to charge over £300! When he asked what this was actually for she could not say, when he asked to speak with a manager she said there was no manager to speak to. She was rude, unhelpful and obnoxious. My son basically said he had no choice but to cancel and felt almost black mailed, whilst on the phone he completed another quote with the one year no claims and strangely Go skippy came up again as the cheapest! But they still refused to insure him over the phone. My son requested a break down of the costs and to date all he has received is a demanding payment letter.

He is now insured with another insurer, however I have noticed that they use the same finance company! So be aware as I think a lot of these insurers use the same underwriters and finance companies.

Has anyone been successful in reporting Go skippy to FCA/ombudsmen? As reading all of these reviews Go skippy need to be closed down!!

Reviewed on 4th April 2020
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L Aird
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Car Insurance

Worts insurer ever!

Very dissapointed!!!!!!!!!!!!!!!

Reviewed on 12th February 2020
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Zsolti Pomaj
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Car Insurance

Worst decision ever!

The worst decision I ever made was signing up with this company! I did a price comparison on moneysupermarket and GoSkippy offered the "cheapest" quote. I was very happy and signed on. Many months later, i was forced to cancel the insurance because i... Read more

The worst decision I ever made was signing up with this company! I did a price comparison on moneysupermarket and GoSkippy offered the "cheapest" quote. I was very happy and signed on. Many months later, i was forced to cancel the insurance because i could not pay the premium due to the loss of my job. The premium was £123. GoSkippy responded by slamming me with a £219.28 fee for cancellation et cetera. As if that was not bad enough, my new insurers called to confirm my NCB with GoSkippy and they were told to do a proper check on me and other information regarding me was divulged which my new insurers did not ask for. It was like a very bitter ex trying to get back at you. To crown it all, i have been receiving numerous emails and letters from GoSkippy threatening to hand over the debt of £219.38 to the Insurance Collection Bureau and a default will be registered against my credit file. I am dumbfounded to say the least. Never again!

UPDATE:
I have just been on the phone with an Agent at GoSkippy. Plans have been made to pay off the £219.38. I politely asked that GoSkippy stop sending threatening letters and emails to me. The agent i spoke to blatantly told me, while trying unsucessfully to stifle her laughter, that they can not stop sending the letters. I guess i am a joke then?

Reviewed on 9th February 2020
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Larthia
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Car Insurance

I wish there was an 0 star

I wish there was 0 star but unfortunately I have to select one to write the review, I purchased car insurance by monthly payment, and I have to change the car as my car was broke down, when I tried to upgrade the vehicle reg, the customer service was... Read more

I wish there was 0 star but unfortunately I have to select one to write the review, I purchased car insurance by monthly payment, and I have to change the car as my car was broke down, when I tried to upgrade the vehicle reg, the customer service was absolutely disgusting and awful, I have already been charged extra in advance but when I tried to cancel it in middle of the month they charged me £220 extra and started black mailing me by sending me letters that if you refuse to pay this amount we will take you to the court this and that, which is totally piece of shit , I will highly not to recommend this company to anyone ***please don not get rubbed by this corner grocery shop**

Reviewed on 26th January 2020
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Moon
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