Share your customer experiences with us and you could win £1000! Vote in the British Bank Awards

GoSkippy Reviews

Ratings based on 24 reviews Last review 1 month ago
3.54 / 5Great overall rating

GoSkippy describe themselves as a fresh, independent insurance broker. If you're looking for GoSkippy reviews, you've come to the right place. Our Smart Money People can read and write reviews of their GoSkippy products, which helps others n the...

Read Full Description

GoSkippy describe themselves as a fresh, independent insurance broker. If you're looking for GoSkippy reviews, you've come to the right place. Our Smart Money People can read and write reviews of their GoSkippy products, which helps others n the community find the best insurance product. Leave your review today!

5 6
4 11
3 1
2 2
1 4

Your GoSkippy Reviews (24)

Write a review
7th December 2017

AVOID LIKE THE PLAUGE !!!!!!!!!

AVOID Go Skippy LIKE THE...

Read more

AVOID Go Skippy LIKE THE PLAUGE!!!
First they sold me breakdown cover for £84 which my Van wasn't covered for as it was over 21 feet long (merc sprinter LWB). So when it broke down the RAC wouldn't move it because it should have been on a commercial breakdown policy, even though I took out business van insurance. It took from 5:30pm till 2am for the RAC to start to recover me home (4 hours to go). No fault of the RAC. All of Go Skippy offices were closed so there was no way of contacting them. At around midnight I got though to the Go skippy breakdown number only to be told that they were a contractor and hadn't had any new business from Go Skippy for a while. The contractor was nice enough gave me a number to ring but that was shut to. So much for 24hour help in an emergency. Go Skippy sold the wrong cover and all credit to the RAC they made a decision and got me home all be it at 6am.
Then after around a month I sold the van and brought a car. Called Go skippy to change the policy over. They told me that they couldn't change it from a van to a car. Ok fair enough. So I canceled the van policy and took out a new car policy. I was told that a refund of over £400 was coming to me from the van policy. I called Go Skippy around 10 days later to see where my refund was and was told the the van policy was still active and they hadn't canceled it. They then tried to calculate the refund from that date not the date I had originally canceled it meaning less refund. After I lodge a complaint the call was listened to and the cheeky ******* said "as a GESTURE OF GOOD WILL we be giving you the amount promised to start with. How kind of them to give me what i was owed and promissed!
Next they wanted a copy of driving licence so sent photo card copies. I received an email back say customer services were busy and would respond in 2-7 days time. 4-5 days pass and I get a text message saying that my car policy was canceled. I rang them within 10 minuets of receiving the text but all offices were closed. Rang them back the next morning and they said they couldn't reinstate the policy because because it was the next day. A cunning plan unfolds. All they needed was a code from the DVLA to confirm my licence was clean with no points, which it is. If they needed more information from me all they had to do was ask. I was waiting for their response which they said in an email from customer services could take 2-7 days.
So I paid around £300 for 1 months car insurance (total cost for the year was £900ish. With them telling me I owed them £14 still after paying £300 a 1 month of cover. it gets worse...
I then get a letter from them saying I owe £89.69. bringing the total cover for 1 month car cover up to around £400 !!!!!!!!
I was told that I would receive a text with the underwriters details (Southern Rock) to complain to them. No details were ever received !
So they don't cancel you policy when you ask them to so they can charge you more. Then they cancel it when you don't want them to and then they charge you more....
Every thing with Go Skippy is a fight. I dread to think what they are like if you ever have to deal with a claim through them?
Stay away and spend the extra £50 with a different insurer. It'll work out cheaper and the service will be a lot better. Been driving for 15 years, sometimes with more than one vehicle on the go and I have never had such bad service from an insurance company.
Lets hope Southern Rock's customer service is better, that's if Go Skippy ever send me their details so I can escalate the complaint.

Write a review
19th May 2017

Great insurance for new drivers.

I found this insurance on go compare....

Read more

I found this insurance on go compare.
It was the best deal for me as I have been driving only for 3 years and had so much problems with other insurance companies.
I haven't had any accidents so I don't know about claim service, but it was very easy to register and be in my car on a same day.
I had to call to costumer service to update some details and person on a phone was very nice and helpfull and I didn't had to wait in line for more than half a minute.
Haven't had any problems with Go Skippy they don't bother me with anything they are just there for me when I need them.

Write a review
18th April 2017

Awful

They give you a low good price premium and then a week later they up your premium by about £100 before it's even started and they make up excuses as to why they have had to do this. Never happened before and I've been driving for over 10 years. Avoid ...

Read more

They give you a low good price premium and then a week later they up your premium by about £100 before it's even started and they make up excuses as to why they have had to do this. Never happened before and I've been driving for over 10 years. Avoid this company, they use southern rock insurer which are based in Gibraltar

Write a review
6th December 2016

Daylight Robbery

They cancelled my insurance within 7 days and will not give me ANY of my first payment back plus they took the second payment and will not give me any of that back either so I have paid for 2 months insurance plus the insurance premium tax for 7 days...

Read more

They cancelled my insurance within 7 days and will not give me ANY of my first payment back plus they took the second payment and will not give me any of that back either so I have paid for 2 months insurance plus the insurance premium tax for 7 days cover!