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GoSkippy: Car insurance reviews

Name: Car insurance
Rating: 1.7 (263 reviews)

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1.54

Based on 263 reviews, last reviewed 11th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

40% increase in 1 star reviews

in the past 90 days

10%

79%

Latest highest rating:

4

They were the cheapest option for us last year. They were the cheapest option for us last year. Never had to claim, but it got us through the year. Reviewed on: 5th September 2025

Latest lowest rating:

1

Do NOT get your car insurance from GoSkippy, I've be... Do NOT get your car insurance from GoSkippy, I've been with them for over 10 years, and now they are refusing me for next year, all because I reported... Read more Reviewed on: 11th December 2025

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About this product

GoSkippy is a UK insurance broker offering car insurance policies.

The cheapest way to get a quote from GoSkippy is online. There is an admin fee to buy a policy over the phone, which will be added to the annual policy arrangement fee. With GoSkippy, you can buy third party only, fire and theft or fully comprehensive policies.

GoSkippy car insurance reviews help you find out what it’s really like to be a customer. If you’ve used GoSkippy before, you can also leave a review and share your experience.

GoSkippy Car insurance reviews (263)

Review of the GoSkippy, Car insurance:

BEWARE - PLEASE READ

PLEASE READ — I had a collision in June this year (2018) and it was not my fault. I contacted GoSkippy/Eldon Insurance/Southern Rock and was finally told I would have to claim on my insurance while “investigations” were ongoing. I was not asked for my account of what happened, I was not asked to provide any evidence of the collision and how it happened - I was instead asked to pay the excess and claim on my insurance. I refused and complained about bot being asked to provide any evidence of my side of the story. Rather, “pay the excess and claim on your insurance”, was what I was told. My complaint was not upheld by GoSkippy, instead a sudden flurry of requests for information/evidence that should have been made in the first place now followed. A few weeks after filling in the forms and sending these back I got a call from a personal injury specialist from GoSkippy accusing me of being at fault. That’s right. My very own insurance company! GoSkippy!!! I calmly explained how the accident happened to her because it was evident she had not even read my case file. She said I should not have been waiting in the yellow box to turn right when the accident occurred. I explained to her I was not in a yellow box, and if I were, I would’ve been right to do so!! She stammered and stuttered when she realised she’d been caught out. She had one mission. To get me to accept whole or split liability over the phone. This lady proposed a 50/50 split liability resolution. I refused. I told her to put all her correspondence in writing. ALWAYS ASK FOR DETAILS IN WRITING AFTER SPEAKING TO ANY ORGANISATION ON THE PHONE. IF POSSIBLE DECLINE TO SPEAK, AND ASK FOR THE INFORMATION VIA EMAIL. The longer the paper trail the better. I got a letter back from this lady offering me 70/30 split in my favour. I still refused. She even threatened me with being saddled with court costs, but I don’t scare easily, especially when I know my rights, and know I am in the right. In her final response she stated I would have to wait for the police report before any progress could be made on who was to blame. Eventually my insurance with GoSkippy on my car lapsed; hence I had to get cover with another insurer. Would you believe that three days after taking cover with my new insurers I got a letter from them telling me that my previous insurers had changed the status of the accident on the CUE (Claims Underwriting Exchange) from ‘no fault’ to ‘my fault’. And they added a massive increase to the cost of my premiums. Of course, I complained. About a month after complaining the police sent over their report validating I was not at fault! I forwarded it to my current insurers . But this company is not like GoSkippy, they are not in it just for the money. They do exist to provide a service and they provided me with an email address to send all the evidence that proved I was not at fault for the accident. I sent them my no claims letter, police correspondence and the email from the dubious personal injury lady at GoSkippy. They immediately amended my policy and awarded me compensation. I have still not heard back from GoSkippy till date. I escalated the case to the Ombudsman but the last I heard is that they keep sending the Ombudsman information in the wrong format. It’s been 5 months (now October 2018) since the accident. I have since purchased a new car but the other sits in my driveway, unfit for driving due to the collision and a bleak reminder of the deliberate failure of GoSkippy to honour their side of a policy agreement I signed with them and paid for diligently over the course of a year. Avoid them. “Good at quotes”, Good at cheap prices” but If you pay for insurance and you don’t get insurance cover in the event of an accident that is not your fault- then -what are you paying for? Britain’s streets are becoming increasingly congested with crazy drivers, with bikers and cyclists eating up every last stretch of road. Every minute your chance of a no fault accident multiplies. AVOID GOSKIPPY. Watch this space for updates. Reviewed on: 14th October 2018

Easy and Reliable

Very easy to join and fill in the admin side. Reliable company overall very well priced Reviewed on: 27th August 2023

A fast and efficient service.

The process of buying the insurance was clear and well explained. A good price and good terms and conditions. very satisfied with this company. Reviewed on: 23rd August 2023

11/10

Couldn't fault them, the CS team go above and beyond, they have low low rates and are always there to help My experience so far has been top quality and hopefully I can stay with them for a while Reviewed on: 22nd August 2023

Rewards loyal customers

GoSkippy is the first car insurer I’ve stayed with for more than one year as their renewal quote beat all other quotes. Usually insurers hike prices for renewals. Their online systems are easy to use and it’s simple to make changes or report an incident or claim. Reviewed on: 22nd August 2023

Company full of idiots!

Cancelled policy.. Stay away from this company! Reviewed on: 16th August 2023

Absolute jokers

The worst insurance company I’ve ever dealt with. Want over £600 more to change vehicle when other companies are less. To put this into perspective, they want £78 a month when others want £38. Plus they want £50 admin charge and £260 one off fee too. It’s absolutely disgusting that they can quote £600 more than other providers for exactly the same cover. Further to this, they can’t even quote a cancellation fee over the phone… Honestly in 15 years of driving I’ve never ever dealt with such an awful insurance company. I’d like someone to contact me to resolve this - I want to cancel this ridiculous policy and not pay your ridiculous get out charges. Reviewed on: 12th August 2023

Avoid at all costs

Avoid Avoid!!!! This company is the worst insurance company I have ever had the misfortune to deal with and I have had insurance over the last 30 years. First and foremost you cannot easily contact them. I've tried to call them on numerous occasions and been on hold for anywhere between 20 - 35min before you getting to speak with anyone. The online chat is a robot which is absolutely useless. Cancelled my policy online, however they kept emailing me to say my car which I had sold was insured twice (by the new owner). Had to call and wait 25mins before speaking with some useless woman who said cancelling online did not mean I had cancelled my policy. Then for cancelling the agreement early they spank you for the most ridiculous amount of money I have ever had to pay (almost the cost of my insurance) and I have only been with them 2 months. Reviewed on: 2nd August 2023

Unprofessional

Same as everyone else, the past 4 times we tried to get through the say "our systems are down" then abruptly hang up after waiting on hold for over 30 mins..... Someone over there needs to sort this out Reviewed on: 31st July 2023

Bad service

In the middle of dealing with a claim with them at the moment, and having phoned up multiple times over the past two weeks to get through and waiting on hold, the operator picks up, says they have system problems and to call back, then abruptly hangs up without giving you a chance to speak. Never had to deal with service like this before. Absolutely awful. Reviewed on: 31st July 2023

Competitive pricing and good customer service

It was easy to buy and set up an acocunt with them. Decen financing options and easy to get in touch with them if needed. Smooth process overall. Reviewed on: 30th July 2023

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