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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.74 (1726 reviews)

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4.74

Based on 1,726 reviews, last reviewed 23rd Jun 2026

72% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Very good and easy to use , and always helpful Very good and easy to use , and always helpful Reviewed on: 23rd June 2026

Latest lowest rating:

1

Very poor communication Applied for a top loan, did nit email me at all just closed my application. No communication at all from them. I only found out when I logged in Reviewed on: 26th May 2026

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Review Great Western Credit Union: Loans now

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Great Western Credit Union Loans reviews (1726)

Credit union

INot found you helpful in helping me secure a loan even though I've add afew and never missed a payment.. I was very Disappointed in the attitude of the staff member I spoke to.. he was very unhelpful Reviewed on: 18th June 2025

Reply from Great Western Credit Union Hi Ian, Thanks for your feedback. We know how frustrating it can be to be declined for a loan, especially if you’ve borrowed before. As a responsible lender, we assess every application carefully to make sure any borrowing is affordable and in our members’ best interest. That sometimes means making tough decisions, even when someone has a good track record with us. We’re also sorry to hear you felt let down by the service you received. We aim to offer the best possible experience and take all feedback seriously. If that wasn’t your experience, please get in touch, we’d really like the chance to follow up and see how we can help. Best wishes, Emily Response date: 24th June 2025

A loan when you need it very easy to apply and low i...

A loan when you need it very easy to apply and low interest very good service I've had 2 loans with them no fuss and easy to apply Reviewed on: 18th June 2025

Reply from Great Western Credit Union Hi Michael Thank you for your review! We're really glad the application process has been hassle-free for you, and that the support we've provided has met expectations. It's also great to know you've found the loan terms fair and the experience smooth each time. If you require more support from us, don't hesitate to get in touch! Warm regards Robin Response date: 26th June 2025

I have had a loan from credit union.

I have had a loan from credit union. But they declined my recent application when I really needed it but I got accepted elsewhere. So I wouldn't recommend as loyal customer of over 5 years that means nothing. Reviewed on: 18th June 2025

Reply from Great Western Credit Union Hi K S Thank you for taking the time to leave a review. As a responsible lender, we carefully assess every application to make sure that any lending we offer is affordable and appropriate for our members’ individual circumstances. This sometimes means making the difficult decision to decline because we always want to ensure we’re acting in our members’ best interests. We truly value your membership and appreciate the loyalty you’ve shown us over the years. Thank you again for your feedback, it helps us continue to improve. Best wishes, Emily Response date: 24th June 2025

Needed a consolidation loan and had no more option...

I needed a consolidation loan and had no more options I had no money left after payday every month due to payments on pay day loans, GWCU accepted me for a consolidation loan and now I pay around a 5th a month that I used to and I can enjoy my life again ! Reviewed on: 18th June 2025

Reply from Great Western Credit Union Hi Andy Thank you for sharing your experience with GWCU! It's incredibly rewarding to hear that the consolidation loan has made such a positive difference. We're glad we could help when you needed us most. We hope we can continue to help you going forward! Best wishes Robin Response date: 26th June 2025

Very hapy y want continue whith yours

Very hapy y want continue whith yours Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Caitlin It's great to hear your review! We're so glad that we've left enough of an impression that you'd like to continue with GWCU. If you need anything, then please let us know! Warm regards Robin Response date: 25th June 2025

Very friendly professional and personable did not ta...

Very friendly professional and personable did not take long for the approval of the loan. Details of the loan were very simple. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Florence Thank you for taking the time to share your experience with GWCU! It's great to know the process felt clear and that things moved along without delay. We're especially glad the team made a good impression - being approachable and easy to deal with is something we always aim for. We hope to continue to assist you in the future! Thanks again Robin Response date: 25th June 2025

Help when needed

A company that listen to its members and assist them through difficulties Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi D S Thank you for leaving us such a lovely review. We're really pleased to hear you’ve felt supported, being there for our members when it matters most is what we’re all about. If there’s ever anything we can do to improve your experience further, please don’t hesitate to let us know. Best wishes, Emily Response date: 24th June 2025

Very helpful and easy to apply for

Very helpful and easy to apply for Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Richard It's great to hear your feedback! We're glad you found our services to be so simple, and that we were of great assistance to you as well. GWCU are always here if you need more support in the future. Warm regards Robin Response date: 25th June 2025

Great help and easy to communicate with

Great help and easy to communicate with Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Laura, Thanks so much for your kind words. We’re really glad you found us helpful and easy to communicate with, that’s exactly the experience we want for all our members. Best wishes, Emily Response date: 24th June 2025

I applied for a loan and was refused.

I applied for a loan and was refused. I could not understand their logic and queried it. The response was unhelpful and I've now had to go elsewhere. It would have been helpful if better communication had taken place. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Theresa, Thanks for taking the time to leave feedback. We’re sorry to hear that you found the response to your loan query unhelpful. We assess every application carefully to make sure any lending is affordable and responsible, but we recognise that how we communicate those decisions matters too. Your review has been heard, and we’ll take this feedback on board. Thanks again for your honest feedback as it helps us to do better. Best wishes, Emily Response date: 24th June 2025

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