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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.73 (1704 reviews)

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4.73

Based on 1,704 reviews, last reviewed 16th Jun 2026

77% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Happy customer Easy to do and great interest rate Reviewed on: 16th June 2026

Latest lowest rating:

1

Very poor communication Applied for a top loan, did nit email me at all just closed my application. No communication at all from them. I only found out when I logged in Reviewed on: 26th May 2026

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Review Great Western Credit Union: Loans now

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Great Western Credit Union Loans reviews (1704)

Quick and easy.

Quick and easy. Really helpful. Thank you so much for all your help. It's appreciated. Only difficult thing was changing where my CB goes as needed something that wasn't provided Reviewed on: 10th April 2026

Reply from Great Western Credit Union Hi CR, Thank you for taking the time to share your experience. We’re really pleased to hear you found everything quick, easy, and that our team was helpful and supportive. We also appreciate you highlighting the difficulty around changing where your Child Benefit is paid, feedback like this is really valuable and helps us understand where things could be clearer or better supported. Thank you again for choosing us! Best wishes, Emily Response date: 14th April 2026

A great experience

A great experience, helpful and a pleasure to deal with Reviewed on: 9th April 2026

Reply from Great Western Credit Union Hi Pavlina, Thank you for the lovely feedback. We’re really glad you had such a positive experience and that dealing with us felt easy and enjoyable. Best wishes, Emily Response date: 14th April 2026

Very helpful even when I couldn’t access my account

Very helpful even when I couldn’t access my account Reviewed on: 9th April 2026

Reply from Great Western Credit Union Hi Sarah, Thank you for your feedback. We’re really glad we could help when you were having trouble accessing your account. Supporting our members when things don’t go as planned is important to us, so it’s great to know our team was able to get things sorted for you. Best wishes, Emily Response date: 14th April 2026

I pay my loan through salary deduction ...

I pay my loan through my salary which makes it a very easy way to pay. It's been easy to do a top up too, as I required additional money recently to complete a building project. The portal is easy to use and the support from the team has been great. I've been a member for 2 years and trust the credit union and their ways of working. Reviewed on: 9th April 2026

Reply from Great Western Credit Union Hi JM, Thank you for such thoughtful feedback. We’re really pleased to hear that paying your loan through salary deduction has made things easier for you. It’s great to know you’ve found the member portal easy to use and felt well supported by our team. Hearing that you’ve trusted us over the past two years truly means a lot, looking after our members in a fair, reliable way is exactly what we’re here for.. Best wishes, Emily Response date: 14th April 2026

Excellent great and easy to use easy applying and ea...

Excellent great and easy to use easy applying and easy to complete Reviewed on: 8th April 2026

Reply from Great Western Credit Union Hi Dave, Thank you for your review. We’re really glad you found everything great and easy to use, from applying right through to completion. Making things simple and stress‑free for our members is something we care a lot about, so it’s lovely to hear this reflected in your experience. Best wishes, Emily Response date: 14th April 2026

The whole loan process is easy and unproblematic.

The whole loan process is easy and unproblematic. I have had various loans through them and have always found the experience quick and simple to do. Reviewed on: 8th April 2026

Reply from Great Western Credit Union Hi Sarah, Thank you so much for your lovely feedback! We're so glad we've been able to support you and that you've found our loan process to be quick and simple, that's great to hear! Best wishes, Emily Response date: 9th April 2026

Great customer service.

Great customer service. Trust the company. Reviewed on: 8th April 2026

Reply from Great Western Credit Union Hi Colleen, Thank you for sharing this. We’re really pleased to hear that our customer service has helped build your trust in us, that means a great deal. Looking after our members is at the heart of what we do, so we truly appreciate your kind words. If there's anything you think we could do better please feel free to get in touch and let us know, your feedback helps us to improve! Best wishes, Emily Response date: 14th April 2026

Simple and great communication quick and easy

Simple and great communication quick and easy Reviewed on: 8th April 2026

Reply from Great Western Credit Union Hi Amanda, Thank you for your feedback. We’re glad to hear you found everything quick, easy, and clearly communicated. We really appreciate you taking the time to share this with us. Best wishes, Emily Response date: 14th April 2026

I having problems getting onto the member portal

I having problems getting onto the member portal Reviewed on: 6th April 2026

Reply from Great Western Credit Union Hi Jade! Thanks for letting us know! Our friendly Member Engagement team will be very happy to help get this sorted for you. You can reach them by emailing [email protected] or calling 0117 924 7309. We're here Monday to Friday, 10am–2pm. Best wishes, Emily Response date: 9th April 2026

Consolidation my finance ..

Found it fairly hard to get a small loan for consolidating my finances. Great western credit union has help me all they way, start to finish.now I can breath a little better with a smaller monthly payment, Reviewed on: 2nd April 2026

Reply from Great Western Credit Union Hi Phillip! It's great to hear we could support you all the way through and help make your monthly payments more manageable. Giving our members the support they need is what we strive for! Best wishes, Emily Response date: 9th April 2026

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