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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.73 (1704 reviews)

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4.73

Based on 1,704 reviews, last reviewed 16th Jun 2026

77% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Happy customer Easy to do and great interest rate Reviewed on: 16th June 2026

Latest lowest rating:

1

Very poor communication Applied for a top loan, did nit email me at all just closed my application. No communication at all from them. I only found out when I logged in Reviewed on: 26th May 2026

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Loans reviews (1704)

Easy loan application

The application was straight forward and incredibly easy to do, however it wasn’t made clear that they had to receive the child benefit payment before they’ll give you the loan until after I’d signed everything over, so my only draw back would be to make that clearer much earlier on in the process Reviewed on: 2nd April 2026

Reply from Great Western Credit Union Hi Robyn, Thank you for sharing your feedback. It’s great to hear that you found the application straightforward and easy to complete. We also really appreciate you highlighting where the process could be clearer around receiving child benefit payments. We’re always looking for ways to improve our member journey, and feedback like this helps us do exactly that. Thanks again for taking the time to let us know. Best wishes, Emily Response date: 9th April 2026

Excellent customer service , easy to use application...

Excellent customer service , easy to use application process. Reviewed on: 1st April 2026

Reply from Great Western Credit Union Hi Nick, Thank you for taking the time to share your experience. It’s great to hear that our customer service stood out and that you found the application process simple and easy to navigate. Best wishes, Emily Response date: 14th April 2026

Great Team

GWCU are extremely fair and easy to deal with. I have never had any difficulty in any process. I would definitely recommend GWCU. Reviewed on: 1st April 2026

Reply from Great Western Credit Union Hi R N, Thank you for your lovely feedback. We’re really pleased to hear that you’ve found GWCU fair and we're glad that everything has run smoothly for you! Your recommendation really means a great deal to us, thank you for choosing and supporting your local credit union. Best wishes, Emily Response date: 14th April 2026

Very helpful customer service was absolutely brilli...

Very helpful customer service was absolutely brilliant.They helped me.Sort things that I wasn't short on Reviewed on: 31st March 2026

Reply from Great Western Credit Union Hi Elizabeth, We’re really glad to hear that you found our Member Engagement team to be helpful and that they were able to support you in sorting things out. I will be glad to pass this feedback onto our team and let them know! Best wishes, Emily Response date: 14th April 2026

Great customer service.

Great customer service. I have been with the team for over a year and it has been good. Many thanks! Reviewed on: 31st March 2026

Reply from Great Western Credit Union Hi Sonia, Thank you for your kind feedback. We’re really pleased to hear you’ve had a good experience with our team over the past year and that our customer service has met your expectations. Thanks again for being a valued member, we really appreciate your support. Best wishes, Emily Response date: 14th April 2026

Very easy to apply also very helpful when I rang for...

Very easy to apply also very helpful when I rang for advice Reviewed on: 30th March 2026

Reply from Great Western Credit Union Hi Miss m, Thank you for your review. We’re really pleased to hear you found the application easy and that our team was helpful when you called for advice. Best wishes, Emily Response date: 14th April 2026

Family loan

Has been a simple and easy process to access the family loan Reviewed on: 30th March 2026

Reply from Great Western Credit Union Hi Natasha, Thank you for your feedback. We’re really pleased to hear that applying for our Family Loan was simple and easy for you. Supporting families with straightforward, affordable borrowing is really important to us, and it’s great to know the process worked well. Thank you for choosing us. Best wishes, Emily Response date: 14th April 2026

Best bank for loans

I have been with credit union for over 10 years and every year I apply for a loan, they are always very easy to apply very quick in getting a result and give you great options to pay back loan. I will always advise friends, if they get a loan to get it through credit union who's payback schemes are amazing Reviewed on: 28th March 2026

Reply from Great Western Credit Union Hi Johanna, Thank you so much for your loyalty and for taking the time to share this lovely feedback. We’re delighted to hear that you’ve had such a positive experience with us over the last 10 years, and that you've continued to choose us for fair, affordable credit when you need it. Your recommendation means a great deal to us. Thanks again for being part of our community. Best wishes, Emily Response date: 14th April 2026

Easy application process

The application process was simple and easy to understand. The website is clear and the information is helpful. I am applying for a loan and the process so far has been straightforward. Reviewed on: 27th March 2026

Quick & easy loans .

Try easy & quick to apply online. I called the office & the staff & very friendly. APR could be less but overall very happy. Reviewed on: 27th March 2026

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