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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.739390612811059908 (1721 reviews)

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4.74

Based on 1,720 reviews, last reviewed 22nd Jun 2026

74% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Applied for a family loan the service was easy to us... Applied for a family loan the service was easy to use with fast response Reviewed on: 22nd June 2026

Latest lowest rating:

1

Very poor communication Applied for a top loan, did nit email me at all just closed my application. No communication at all from them. I only found out when I logged in Reviewed on: 26th May 2026

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Review Great Western Credit Union: Loans now

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Great Western Credit Union Loans reviews (1721)

GWCU Review

My experience was good, the team members were happy to help, especially as I initially had some difficulties with setting up my account due to having an account on the previous system and this was resolved quickly and I was infomred about what was happening at each step of the process. Thank you. Reviewed on: 10th September 2025

Reply from Great Western Credit Union Hi James Thank you for taking the time to leave a review! It's so pleasing to know that our team were able to help when you were in difficulty - and that we were able to meet your query quickly. We always aim to assist as best as possible with our members. Let us know if you need anything else! Thanks again Robin Response date: 16th September 2025

Very good experience from start to finish

Very good experience from start to finish Reviewed on: 10th September 2025

Reply from Great Western Credit Union Hi Chris Thank you for sharing your experience with GWCU! We are delighted that your journey through the application was pleasant. Let us know if you need anything else! Warm regards Robin Response date: 11th September 2025

Took a while to be processed but was nice and easy t...

Took a while to be processed but was nice and easy to apply Reviewed on: 10th September 2025

Reply from Great Western Credit Union Hi Craig Thank you for leaving a review. It is pleasing to hear that it was a simple application process, we hope it is quicker next time! Best wishes Robin Response date: 11th September 2025

Best choice

This is to me a safe way to take a loan when needed as its fair and reasonable Reviewed on: 10th September 2025

Reply from Great Western Credit Union Hi Chelsea We really value your feedback! We always want GWCU members to feel secure when getting a loan, and it is great to see you feel they are competitive. If you need more assistance, please ask! Many thanks Robin Response date: 11th September 2025

The process is so easy to follow and the staff are v...

The process is so easy to follow and the staff are very helpful Reviewed on: 9th September 2025

Reply from Great Western Credit Union Hi Jasmine Thank you for your 5-star review! It is pleasing to know that the journey through our application was so simple, and that our team were able to be of such great assistance. We look forward to serving you in the future! Thanks again Robin Response date: 11th September 2025

Excellent experience 5*

Excellent experience. Quick and convenient. Reviewed on: 9th September 2025

Reply from Great Western Credit Union Hi Sarah Thanks for your positive feedback. We are glad you had such a good experience whilst using GWCU! Warm regards Robin Response date: 11th September 2025

Quick service and good communication.

Quick service and good communication. Reviewed on: 9th September 2025

Reply from Great Western Credit Union Hi Catrin Thank you for your response! We aspire to offer the best services possible, so we are delighted to know this is being felt. We hope we can help with anything else you may need! Regards Robin Response date: 11th September 2025

Very clear steps, good interest rate and easy to use...

Very clear steps, good interest rate and easy to use portal! Reviewed on: 8th September 2025

Reply from Great Western Credit Union Hi Captain Thanks for taking the time to leave a review! It is great to hear that our services and portal have been straightforward, and you feel that GWCU rates are fair, something we strive to offer our members. We hope to hear again from you soon! Best wishes Robin Response date: 11th September 2025

They helped me with a loan to secure my housing it s...

They helped me with a loan to secure my housing it secured my deposit plus a month rent in advance Reviewed on: 8th September 2025

Reply from Great Western Credit Union Hi John We really appreciate your feedback! We are so glad we could help when it mattered most - it is great to see this loan helped with your housing. Let us know if you need anything else! Best wishes Robin Response date: 11th September 2025

The interest is good and the fact that the repayment...

The interest is good and the fact that the repayments comes direvtly out of my salary Reviewed on: 5th September 2025

Reply from Great Western Credit Union Hi Gypsy, Thanks so much for your feedback, it’s great to hear that our salary deduction options are working well for you. We’re always looking for ways to improve, so if there’s anything you think we could do better, feel free to get in touch. We’d love to hear your thoughts. Best wishes, Emily Response date: 9th September 2025

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