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Habito: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.9 (1384 reviews)

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4.90

Based on 1,384 reviews, last reviewed 26th May 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Amazing service So pleased a friend recommended Habito to me. Communication was brilliant throughout. Loved the messenger system. Reviewed on: 26th May 2023

Latest lowest rating:

2

You get better advise from Google search Even though I got an offer in the end the experience was horrendous and I would advise this broker to anyone. My property was undervalued and amid the... Read more Reviewed on: 17th October 2022

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About this product

If you're looking for Habito mortgage broker reviews, welcome to Smart Money People. We collect reviews so that others can be better informed when making their financial decisions. Perhaps you've used Habito's innovative mortgage finding solution in the past? Please share a review of your own…comment on the process, the app, and anything else to do with your mortgage application process so that others can decide if Habito is right for them.

Habito Mortgage Broker reviews (1384)

Review of the Habito, Mortgage Broker:

Habito almost cost me my mortgage and house purchase

Almost cost me my mortgage and unhelpful when the bank screwed up. I applied for a mortgage last April through Habito. However, the lack of support and "greenness" of the Habito team meant that I had to wait 3 months for my mortgage to be approved, and was given false information multiple times. Here are reasons why you shouldn't go with Habito: - despite being "online first", the application tracker is not really updated by Habito or granular enough in terms of the mortgage steps. So it is close to useless. - during the entire process, my mortgage case was passed to more than 5 Habito employees, like a conveyor belt, each one only responsible for a stage of the process. There was no continuity - there is an online chat function, which is easier than email or phone. But that is only if your case manager replies promptly. Many times I was left waiting more than 24 hours for a reply, and had to call to chase. - I was provided wrong information multiple times. The worst was when I was told by my case manager that my mortgage had been final approved, which is the step before exchange. Only to be told two days later that it was a mistake. The other time I was told that the valuation survey had been completed. But two weeks later, I was told it had not. So if you want a trusted pair of hands with your house purchase and mortgage process, stick to a professional, tried and tested old school mortgage broker. I get the feeling that Habito is just a fancy website, lots of VC money, and very green operational managers who think they can just hire a team to man a chat/call centre. But mortgage brokering can be complicated, unfortunately Habito is of no help if things go wrong with your mortgage process. Which is why you want to go with a mortgage broker - to help you if things go wrong. Reviewed on: 5th February 2018

Easy, efficient, relaxed

Very easy process, takes all of the stress and anxiety out of mortgage hunting Reviewed on: 7th April 2023

Extra borrowing

I enjoyed dealing with Emily who is very responsive and professional with a friendly manner. Thanks a lot Habito. Reviewed on: 6th April 2023

Helpful, accessible and personal

This is the second time we've used Habito to help with our mortgage and we have no regrets! We could manage the whole process online and at our own convenience. Our advisor was also on hand at really flexible hours which was so important for us as we both work and have young kids. They kept the language and communication simple with no jargon and happily answered all our questions without being patronising. We're very happy with our experience and we'll definitely be using Habito again. Reviewed on: 6th April 2023

Great and easy going, wish could say that about the banks

Couldn’t have done it without the guys at Habito. They are with you every step of the way, even through the annoying questions of a first time buyer. Couldn’t recommend enough. Reviewed on: 6th April 2023

Amazing customer service

Great customer service - entire process is great and so user-friendly. Reviewed on: 6th April 2023

Easeful, personal and supportive

Working with Habito to secure our first mortgage (and subsequently our remortgage at the end of our initial fixed term) has taken a lot of the stress out of buying a home for the first time. The team are knowledgable, supportive and responsive, and despite being chat based feels personal and warm. Thank you Habito! Reviewed on: 6th April 2023

fast, hassle free, cost effective and reliable

This is the second time I have used Habito, first for residential remortgage and now for a limited company buy to let purchase. Though you can't speak to a mortgage broker directly on the phone, they are always available via chat and email and respond in a timely manner. Paperwork is all online, so it's very convenient to copy & paste existing information instead of writing on a paper. Documents can be uploaded easily online. The case management team are also efficient in dealing with mortgage offers until completed successfully. A bonus is also it's completely free for me as a customer and no broker fees to pay. Overall a great service, modern, time saving and the way to do a mortgage brokering service in the digital age. Reviewed on: 5th April 2023

Very Happy

Happy with their services. They assisted us with getting the best deal on the market, gathering our documents, and ensuring the information we provide is relevant. Reviewed on: 5th April 2023

Nice and easy

Getting everything arranged through Habito has been super easy. Our advisor Ramneet has been super helpful and accommodating to get everything in place as we re-mortgage. It's been all that we wanted; flexiblity and speed of an online business with great communication. Reviewed on: 5th April 2023

These guys are the best

If you need to make getting a mortgage easy, look no further than Habito. They are the absolute best at handling every aspect of the application, and are incredibly responsive. Mortgages have become a game of chicken of sorts when doing it on your own, but with Habito all the guessing is off the table. Reviewed on: 5th April 2023

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