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Habito: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.9 (1384 reviews)

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4.90

Based on 1,384 reviews, last reviewed 26th May 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Amazing service So pleased a friend recommended Habito to me. Communication was brilliant throughout. Loved the messenger system. Reviewed on: 26th May 2023

Latest lowest rating:

2

You get better advise from Google search Even though I got an offer in the end the experience was horrendous and I would advise this broker to anyone. My property was undervalued and amid the... Read more Reviewed on: 17th October 2022

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About this product

If you're looking for Habito mortgage broker reviews, welcome to Smart Money People. We collect reviews so that others can be better informed when making their financial decisions. Perhaps you've used Habito's innovative mortgage finding solution in the past? Please share a review of your own…comment on the process, the app, and anything else to do with your mortgage application process so that others can decide if Habito is right for them.

Habito Mortgage Broker reviews (1384)

Review of the Habito, Mortgage Broker:

Habito almost cost me my mortgage and house purchase

Almost cost me my mortgage and unhelpful when the bank screwed up. I applied for a mortgage last April through Habito. However, the lack of support and "greenness" of the Habito team meant that I had to wait 3 months for my mortgage to be approved, and was given false information multiple times. Here are reasons why you shouldn't go with Habito: - despite being "online first", the application tracker is not really updated by Habito or granular enough in terms of the mortgage steps. So it is close to useless. - during the entire process, my mortgage case was passed to more than 5 Habito employees, like a conveyor belt, each one only responsible for a stage of the process. There was no continuity - there is an online chat function, which is easier than email or phone. But that is only if your case manager replies promptly. Many times I was left waiting more than 24 hours for a reply, and had to call to chase. - I was provided wrong information multiple times. The worst was when I was told by my case manager that my mortgage had been final approved, which is the step before exchange. Only to be told two days later that it was a mistake. The other time I was told that the valuation survey had been completed. But two weeks later, I was told it had not. So if you want a trusted pair of hands with your house purchase and mortgage process, stick to a professional, tried and tested old school mortgage broker. I get the feeling that Habito is just a fancy website, lots of VC money, and very green operational managers who think they can just hire a team to man a chat/call centre. But mortgage brokering can be complicated, unfortunately Habito is of no help if things go wrong with your mortgage process. Which is why you want to go with a mortgage broker - to help you if things go wrong. Reviewed on: 5th February 2018

Very helpful, and fast responses

Great working with Raj on my mortgage application. Appreciate the advice and quick response times. Reviewed on: 3rd April 2023

Clear, simple, fast, effective mortgage service

Super helpful colleagues supporting a really user friendly website that makes the process of finding a mortgage to submitting documentation a painless experience - would recommend Reviewed on: 3rd April 2023

Making a complicated process a bit easier

A great service that made applying for a mortgage much easier. Before i started i didn't realise the extent to which there was a real human at the other end of the chat, who didn't hesitate to pickup the phone to explain some of the complexities when necessary Reviewed on: 3rd April 2023

Great middleman

No, phone calls, all done via a chat box online. Updates and requests from mortgage company are frequently communicated and make the process low hassle. Would recommend! Reviewed on: 3rd April 2023

Always Helpful

Nothing but good things to say, always helpful, fast to respond, great service! Reviewed on: 2nd April 2023

Super Professional and Extremely Knowledgeable

During this particularly difficult financial climate I had found it extremely difficult finding the perfect mortgage for me. I then came across Habito and in particular Raj. Raj was extremely understanding to my financial situation and was very knowledgeable. He was able to find me the product that matched my needs and I will be forever grateful. I will definitely be using Habito again. Reviewed on: 31st March 2023

Amazing service

Raj was amazing with his service. He displayed high levels of compassion and expertise. I would highly recommend Habitio to anyone, Reviewed on: 31st March 2023

Very good service

Nice people easy to work with. What more can I say but thanks Reviewed on: 31st March 2023

Great Customer Service

Raj was extremely helpful and very professional with providing me with mortgage advice. The customer service provided was excellent and definitely recommend Habito. Reviewed on: 31st March 2023

Does the job

Habito does what they say they will do. Reviewed on: 31st March 2023

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