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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.25
Based on 441 reviews, last reviewed 22nd Apr 2026
10% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
4%

Latest highest rating:

5

Great online service Account opening as a new customer was very quick and straightforward. Great savings interest on accounts compared to most Banks or building Societies... Read more Reviewed on: 22nd April 2026
Clement - Elizabeth Osuhor's avatar
Clement - Elizabeth Osuhor

Latest lowest rating:

2

Put "Sign In" at the top of the Home page I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design.... Read more Reviewed on: 22nd April 2026
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HCG
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Harpenden Building Society Savings reviews (441)

Harpenden Building Society Branch Review

5
Friendly and reliable. Should provide interest rates leaflets more often. Reviewed on: 8th September 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. All of our interest rate information is available in our branches and on our website. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
The staff are always friendly and very helpful. They always have a smile and nothing is too much trouble; they are a credit to the company. The best Building Society in town. Reviewed on: 8th September 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Helpful, business-like and friendly staff - professional. The website was very clear and user-friendly, with all relevent documents for the account in one place. Reviewed on: 1st September 2023
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Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback and I will pass this onto my colleagues in our marketing department who manage our website. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Friendly and kind staff who take the time to explain details. Reviewed on: 31st August 2023
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Verified Member
Reply from Harpenden Building Society This is great to hear. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
I like the facility to withdraw up to Reviewed on: 30th August 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your review, however it looks like you were cut off mid-sentence. If you would like to contact me at [email protected] i'd be delighted to respond to your request. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
The staff are superb. Friendly, helpful, professional, patient and make everything so easy. Reviewed on: 30th August 2023
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Verified Member
Reply from Harpenden Building Society This is great to read, and will make sure this is cascaded to the branch teams. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
I have been a member of the Harpenden for many years. The standard of customer service is outstanding and second to none! The warm, friendly and efficient responses from staff are impeccable, whether in branch or over the phone. I this world of impersonal, robotic automation the Harpenden remains a shining beacon of personal, positive customer service which is much valued and appreciated, as show by Christian, Catherine and Vanessa in branch on 23/08/2023. Thank you and keep up your brilliant work and wonderful traditions which are unique to the Harpenden Building Society!. Reviewed on: 30th August 2023
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Verified Member
Reply from Harpenden Building Society Wow! I'm so pleased to read this and we are delighted that you are happy with the service at the Radlett Branch. I'll make sure that this is shared with the team. Thank you for your fantastic review. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Friendly and very efficient service. Reviewed on: 30th August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
I like that it is on my doorstep and has easy access. I like that it is operated in the old way and not all about online. Reviewed on: 30th August 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your review and we appreciate the feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Gill in your Tring office explained everything very clearly and efficiently. Reviewed on: 30th August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society That's great to hear, and i'll make sure this is passed to Gill and her Line Manager. Thanks for your feedback. Jon Sweeting Commercial Manager. Response date: 12th September 2023
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Harpenden Building Society

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