Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.63 (410 reviews)

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4.30

Based on 410 reviews, last reviewed 10th Oct 2025

17% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Very good Customer Service Quick to respond to queries whether by email or by telephone. Friendly and helpful when I called to ask for assistance. Reviewed on: 10th October 2025

Latest lowest rating:

2

Suspended before I start! I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start and now I have to waste ... Read more Reviewed on: 4th October 2025

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Harpenden Building Society Savings reviews (410)

Harpenden Building Society Branch Review

I prefer a high street branch, not everything has to be online! Vanessa was extremely helpful in explaining different accounts, and the transfer process was quick and easy. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society This is great to read- thank you for your feedback and i will make sure that this is passed to Vanessa. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

Staff are very friendly and helpful. The ability to make a deposit in a branch using a card would be very useful. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society Thank you for your feedback and suggestion. We will take this on board for future discussions. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

I like being able to access my account locally. We no longer have any banks in the town. Staff are helpful and friendly. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 2nd August 2024

Fantastic Building Society

Had an account with Harpenden Building Society from when I first moved there back in the 1990's. On moving away 15 years ago didn't know what to expect of the service level, but have been incredibly pleased. They remain attentive, efficient and fast! Thank you so much for many years of outstaning service. Reviewed on: 14th August 2023

Reply from Harpenden Building Society Hi Paul, Thank you for your fantastic feedback, this is really great to hear. We'll do our best to provide you with outstanding service for many more years to come! Jon Sweeting Commercial Manager Response date: 15th August 2023

Harpenden Building Society Branch Review

It is in my town, easy to get to and they are always friendly and helpful. Reviewed on: 8th August 2023