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Harpenden Building Society: Savings reviews

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4.37
Based on 399 reviews, last reviewed 31st Jul 2025
620% increase in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
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4%
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1%
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4%

Latest highest rating:

5

In branch service review Personal service. Not online only, branch service with passbook. Reviewed on: 31st July 2025
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Latest lowest rating:

1

In branch service review I chose Harpenden Building Society because investment and withdrawal can be made by post and telephone. When telephoning the receptionists are most kn... Read more Reviewed on: 31st July 2025
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Harpenden Building Society Savings reviews (399)

Harpenden Building Society Member Review

5
You actually speak to a person who can answer your questions and help you decide what is best for you. Reviewed on: 25th July 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated. We also believe the personal touch is important and I'm glad we were able to help. Jon Sweeting Commercial Manager Response date: 4th August 2023
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Harpenden Building Society

Harpenden Building Society Member Review

5
Friendly, with very efficient staff. Reviewed on: 25th July 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your response, and i'm thrilled to see your comment regarding our colleagues! I will make sure this is passed on. Jon Sweeting Commercial Manager Response date: 4th August 2023
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Harpenden Building Society

Harpenden Building Society Member Review

5
I like that you have a passbook. Good opening times, interest rates and staff. Reviewed on: 25th July 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, it is really appreciated. I'm delighted that you are pleased with the service from Harpenden Building Society. Jon Sweeting Commercial Manager Response date: 4th August 2023
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Harpenden Building Society

Harpenden Building Society Member Review

5
Friendly and helpful staff. Personal service. Competitive interest rates. Reviewed on: 25th July 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated and I'm delighted that you are pleased with your Harpenden Building Society account. Jon Sweeting Commercial Manager Response date: 4th August 2023
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Harpenden Building Society

Harpenden Building Society Member Review

5
Locality, friendliness of staff, and I like that it is a relatively small organisation. Reviewed on: 25th July 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, and we're delighted that you are pleased with the service you have received from Harpenden Building Society. Being small affords us the opportunity to do things differently to some of our competition! Jon Sweeting Commercial Manager Response date: 4th August 2023
Harpenden Building Society Logo
Harpenden Building Society

Harpenden Building Society Member Review

5
Like the face-to-face personal service offered. Reviewed on: 25th July 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback and we're glad you are pleased with the face-to-face personal service offered. We also agree that this is important. Jon Sweeting Commercial Manager Response date: 4th August 2023
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Harpenden Building Society

Harpenden Building Society Member Review

5
Gill in Tring explained everything fully. Reviewed on: 25th July 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback- Gill certainly know's her stuff! I will make sure your feedback is passed to her. Jon Sweeting Commercial Manager Response date: 4th August 2023
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Harpenden Building Society

Excellent efficient very friendly staff

5
Always a pleasure to enter the very convenient Leighton Buzzard branch, always greeted with a smile from the very friendly efficient staff, great in branch savings rates. Reviewed on: 15th July 2023
Ian D's avatar
Ian D
Reply from Harpenden Building Society Thank you for your feedback, and we're delighted that you are pleased with the service you have received from our Leighton Buzzard branch. I shared your comments with Isabel and the Leighton team! Jon Sweeting Commercial Manager Response date: 4th August 2023
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Harpenden Building Society

So happy with my building society.

5
I have with my friendly local building society for ten years both at my local branch and more recently on line. They treat you like a human being and not a number. They are patient with my enquiries and nothing is too much trouble ever. In this day and age with falling interest rates they give me good notice of changes to the rates and I feel other institutions ride roughshod over their customers so much. Reviewed on: 6th March 2021
Stephen Slater's avatar
Stephen Slater

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