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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.25
Based on 441 reviews, last reviewed 22nd Apr 2026
10% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
4%

Latest highest rating:

5

Great online service Account opening as a new customer was very quick and straightforward. Great savings interest on accounts compared to most Banks or building Societies... Read more Reviewed on: 22nd April 2026
Clement - Elizabeth Osuhor's avatar
Clement - Elizabeth Osuhor

Latest lowest rating:

2

Put "Sign In" at the top of the Home page I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design.... Read more Reviewed on: 22nd April 2026
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HCG
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Harpenden Building Society Savings reviews (441)

Harpenden Building Society Branch Review

5
The staff go above and beyond to help everytime - truly amazing. Reviewed on: 29th August 2023
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Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Excellent customer service from friendly, helpful staff. Reviewed on: 29th August 2023
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Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
I like that you are local and in the town. Reviewed on: 29th August 2023
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Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Easy parking and access at the Tring branch of Harpenden Building Society. Reviewed on: 23rd August 2023
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Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Friendly, knowledgeable staff. Good atmosphere in branch ensures we feel part of the Society and Harpenden community. Having a branch open for personal service whereas banks are closing is great. Reviewed on: 23rd August 2023
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Verified Member
Reply from Harpenden Building Society I'm really pleased to read this. I will make sure that this is shared with the Harpenden branch team. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
The customer service and the savings rates are good. Reviewed on: 23rd August 2023
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Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

4
Friendly staff when visiting branch many years ago. You could increase interest rates. Reviewed on: 23rd August 2023
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Verified Member
Reply from Harpenden Building Society Thanks for your feedback. We are increasing rates on the majority of our accounts from 13th September. Jon Sweeting Commercial Manger Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
First class customer service! Unfailingly warm, welcoming, personal touch with help, advice and efficient service at all times. I have been with the Harpenden for many years and even though I am now living in Essex I have always kept my account at Radlett where the friendly customer service is impeccable, as recently demonstrated with my phone conversation with Christian and in-branch service from Catherine. Keep up your wonderful work, it's much valued and appreciated. Reviewed on: 23rd August 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your feedback, this was lovely to read and I will make sure that this is passed to the Radlett team. Jon Sweeting Commercial Manager. Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Always friendly, and very helpful and knowledgeable. Reviewed on: 23rd August 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

4
You are very helpful and efficient when we eventually get through to you on the phone. Reviewed on: 23rd August 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your feedback. We are constantly reviewing our processes and up-skilling our colleagues to ensure service levels are maintained. This can be challenging, especially when we have high demand for market leading products. If the phone lines are busy, you can always email us at [email protected] Jon Sweeting Commercial Manager Response date: 2nd August 2024
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Harpenden Building Society

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