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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.28
Based on 430 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
4%

Latest highest rating:

5

Helpful staff made for a pleasant experience. The account I wanted, which had one of the best interest rates I could find, was easily set up when I called into Harpenden branch. Tabitha was most h... Read more Reviewed on: 11th February 2026
John G's avatar
John G

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025
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Valerie B
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Harpenden Building Society Savings reviews (430)

Harpenden Building Society Branch Review

5
Excellent personal service using traditional method. Also, no woke or diversity issues being forced onto customers. Reviewed on: 8th August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
I am very pleased that your branch in Radlett is still open!. Reviewed on: 8th August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

3
You could have better rates of interest, better training of staff, and be more efficient. Reviewed on: 8th August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. We are increasing our rates on the majority of savings accounts from Wednesday 13th September. We regularly provide team training to ensure that our colleagues have the knowledge and skill to provide our members with an exceptional level of service, so I'd be very keen to establish where you feel staff training should be focused and where improvements are required. I can be contacted at: [email protected] Thannk you, Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

A friendly helpful building society with a personal touch

5
Harpenden BS are always friendly and helpful and go the extra mile for their customers. My whole family have used them for many years as they have a personal touch which other buildibng societies lack. Reviewed on: 3rd August 2023
elizabeth mew's avatar
elizabeth mew
Reply from Harpenden Building Society Thank you for your feedback, this is great to to read and we fully agree how important the personal touch is! Jon Sweeting Commercial Manager Response date: 4th August 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
There was a very pleasant lady at the front desk (WC). Reviewed on: 3rd August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Like the personal service available. Reviewed on: 3rd August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

4
Very friendly staff who are easy to deal with. Reviewed on: 3rd August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

4
Convenient and local, and like your interest rates. Reviewed on: 3rd August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
People are very helpful and friendly. I can't recommend though as you are no longer local to me since you shut Buckingham. Reviewed on: 3rd August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society We appreciate your feedback and sorry that you wouldn't recommend us following the closure of our Buckingham branch. All of our adult savings accounts are E-enabled for members who may not have access to a local branch and we are reviewing our processes to allow customers to complete some transactions via the phone. We hope that one day you will recommend us again. Jon Sweeting Commerical Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Personal, courteous and very professional service. Each representative is an asses to Harpenden Building Society. Reviewed on: 3rd August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

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