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Hinckley & Rugby Building Society: Savings reviews

4.84
Based on 1,559 reviews, last reviewed 29th Dec 2025
128% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
12%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Had a problem with returning cheque error on payee. Had a problem with returning cheque error on payee. Reviewed on: 29th December 2025
Ailish 's avatar
Ailish

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025
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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1559)

Patience is a virtue!

5
The staff were so patient with me. I didn't have the correct paperwork to open a savings account for my granddaughter but they kept the matter open and gently reminded me what was needed. They demonstrated a personal service rarely seen these days. Reviewed on: 2nd November 2021
Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 3rd November 2021
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Hinckley & Rugby Building Society

Friendly and helpful staff

5
Went in to open children’s accounts Staff were friendly, professional and helpful Reviewed on: 27th October 2021
Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. The efficiency of our service is a key priority for us and we’re delighted that you were happy with the service you received. Response date: 28th October 2021
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Hinckley & Rugby Building Society

NEW ACCOUNT

5
Friendly and efficent service throughout opening my new account Reviewed on: 25th October 2021
Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received in our branch. Our staff members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience. Response date: 26th October 2021
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Hinckley & Rugby Building Society

Friendly and very helpful

5
The staff are great. Nothing is too much trouble Reviewed on: 20th October 2021
Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. The efficiency of our service is a key priority for us and we’re delighted that you were happy with the service you received. Response date: 21st October 2021
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Hinckley & Rugby Building Society

Opening a new account

5
Wanted to open an account for our small angling club and Hinckley and Rugby were very helpful with their Treasurers Account. The account was opened very quickly and efficiently and the whole experience was excellent. Very friendly staff. Reviewed on: 15th October 2021
Reply from Hinckley & Rugby Building Society hank you for taking the time to provide your feedback. As a local savings provider we are always striving to ensure we have a competitive range of products for our customers. Thank you for saving with us and we look forward to assisting you in the future. Response date: 18th October 2021
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Hinckley & Rugby Building Society

Friendly, knowledgeable, helpful staff

5
Friendly, knowledgeable staff, easy to open account. Reviewed on: 11th October 2021
Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 12th October 2021
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Hinckley & Rugby Building Society

brillant

5
So nice to deal face to face .Very helpful. Wonderful not to be hanging on the phone for ages Reviewed on: 6th October 2021
Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received in our branch. Our staff members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience. Response date: 6th October 2021
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Hinckley & Rugby Building Society

Power of attorney registration

5
Not an everyday occurence for the counter staff I'm sure but it was carried out swiftly and efficiently. Must faster than I thought it was going to take. Impressed by how the account holders security came first at all times as well as the cheerful and competant performance of the staff. Reviewed on: 4th October 2021
Reply from Hinckley & Rugby Building Society Thank you for your kind feedback. We know that our members love our branches and receiving your review has only confirmed that! We appreciate you taking the time to share your views. Response date: 6th October 2021
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Hinckley & Rugby Building Society

Highly likely.

5
Excellent friendly personal service, much better than doing all business on line. Fast service as well and product knowledge. Reviewed on: 1st October 2021
Reply from Hinckley & Rugby Building Society Thank you for your kind feedback. We know that our members love our branches and receiving your review has only confirmed that! We appreciate you taking the time to share your views. Response date: 4th October 2021
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Hinckley & Rugby Building Society

Quick and easy.

5
Couldn't have been quicker or easier. Excellent communication and pesonl attention. I've been trying since 6/9 to open a bank account with a leading bank. Today is 29/09, still no account. what a relief it was to find Hinckley and Rugby where there is excellent customer service. Thanks. Reviewed on: 29th September 2021
Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. The efficiency of our service is a key priority for us and we’re delighted that you were happy with the service you received. Response date: 30th September 2021
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Hinckley & Rugby Building Society

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